Join the rapidly-growing Margin Services area and help us to continue to be market leaders, supporting new business opportunities and regulatory change. 

As a Margin Services Operations Service Delivery Associate in the Margin Services Operations Service Delivery (OSD) team you will play a pivotal role in proactively enhancing the Client Experience for a diverse portfolio of Buy-side Derivatives Firms. You will drive strategic initiatives that shape the future of our business, and contribute to the success of our Global Operations. As a member of the OSD team, you will collaborate with Stakeholders across Securities Services to maintain high standards of Operational Service Levels for the Margin Services Business.

Job responsibilities

Manages incoming and outgoing Client queries related to the end-to-end Margin Services function Proactively monitors and maintains Operational Service Levels to Clients, owning Operational escalations from identification through to remediation.Utilises available data to provide meaningful data and analysis to Clients to highlight areas for improvement within their Operating ModelPartners with Relationship Management and Client Service teams to deliver Client Service Reviews and Due Diligence workshopsDevelops excellent networks of internal Stakeholders across the businessContributes to the delivery of key workstreams, tasks, and projects across the OSD teams, collaborating cross-region and cross-function where requiredSupports Audit, Regulatory and Compliance deliverables; helping to drive action plans and deliverables as requiredCo-ordinates team activities and prepares materials for Town Halls, Employee Recognition, and strategy working sessionsCollects and maintains internal resources and documentation on collaboration sites such as SharePointParticipates in collaborative initiatives with team members and Management, looking for ways to continually simplify, improve, and add value to existing Operational processesProvides reporting, analytical, communications and project support to MS Operations management

 

Required qualifications, capabilities, and skills

Strong verbal and written communication skills for clear Executive MessagingEffective Client Management skills, and ability to deliver challenging messagesExcellent attention to detail and accuracyAbility to understand complex models within the financial sphereProblem-solving and data analysisStrong time management skills, and ability to prioritise and work under pressureSelf-motivated, tenacious and able to work with high degree of independence


Preferred qualifications, capabilities, and skills
 Experience within Collateral or Derivatives