Join our Bournemouth based Client Service Representative team! Do you have experience with buy-side clients and would like to utilize your communication skills? Then you found the right position!

As a Margin and Collateral Associate within our Collateral Services team, you will play a crucial role in mitigating counterparty risk. You will monitor and collect collateral for our trading businesses, make independent decisions, and build relationships with our priority buy-side clients and internal partners. This role offers the opportunity to work in a controlled environment, where your judgment and decision-making skills will be highly valued.

Job responsibilities

Interacts with customers, generating collateral statements and sending calls to clients for both standard and non-standard agreementsAnswers incoming collateral calls sent by clients comparing them to JP Morgan's exposureAgrees on the amount and type of collateral to be moved. I.e. Cash or securities; follow up on any counterparty failsProvides timely resolution of incoming queries regarding a client’s portfolio, escalation of issues, reconciliation and dispute resolution with regards to disputes or credit sensitive customersEnsures accuracy when processing and approving daily BAUActs on agreement of coupons due on securities held as collateral & processing of month end tasks including the agreement of interest on any cash collateral held/deliveredParticipates in projects, testing to ensure JPM operating infrastructure continues to be enhanced and developed to meet the business needs (Occasional weekend testing support may be required)Maintains current knowledge on controls required to maintain firmwide complianceBuilds strong networks with key stakeholder groupEngages and influences Global Partners on change requirementIdentifies areas for improving process quality, control and productivity

Required qualifications, capabilities, and skills

External Client services experience, or similar experience interacting with senior/demanding internal clients with  strong client communication skills  and an strong ability to build client relationshipsHigh level of accuracy and attention to detail is required with an ability to work with minimal supervision and in a methodical and organized manner and to follow procedures.Must be highly numerate with good keyboard and core system (Outlook, Excel, and Word) skillsAbility to work as part of a team and be flexible during busy periods such as month end & self motivated and flexible approach to working hoursWorking knowledge of OTC Derivatives Collateral Management and supporting Legal documentation (E.g. ISDA, GMRA)