Job Title: CSR (Support Coordinator)

Job Description

The Support Coordinator ensures a high level of customer satisfaction through effective management of service requests and support activities following product delivery. This role is responsible for processing service calls in accordance with standard operating procedures and quality management systems, evaluating returned parts and soft goods, and documenting findings. The Coordinator manages service part and unit inventory in partnership with cross-functional teams including Shipping, Finance, Quality, and Supply Chain.

ResponsibilitiesEnsure all incoming units undergo company safety and compliance decontamination standards.Receive customer warranty and service repair units, as well as consignment, demo, and loaner units.Manage service calls in the ERP system and ensure compliance with SOPs, device work instructions, QMS, and FDA regulations.Manage inventory of received units to ensure they are accounted for, properly organized, and stored. Units must be clearly labeled for easy identification.Collaborate with Finance, Shipping, Quality, and Supply Chain to conduct inventory cycle counts and support internal and/or external audits.Follow established processes for units' dispositions.Receive and evaluate soft goods and document findings as per FDA requirements and company QMS.Essential SkillsMechanical aptitudeManufacturing experienceCustomer service skillsProficiency in ExcelOrganizational skillsMultitasking abilitiesAttention to detailPrior manufacturing or warehouse experienceAdditional Skills & QualificationsHigh School diploma or GED requiredComputer skillsWhy Work Here?

Join a team dedicated to excellence and innovation, where your contributions are valued and growth opportunities abound. Enjoy a supportive work environment that fosters collaboration and professional development.

Work Environment

The role is based in a manufacturing environment that is clean and climate-controlled. Employees are required to wear steel-toed boots and safety glasses at all times.

Job Type & Location

This is a Contract to Hire position based out of Sharonville, Ohio.

Pay and Benefits

The pay range for this position is $22.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Sharonville,OH.

Application Deadline

This position is anticipated to close on May 21, 2025.

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\n About Aerotek:\n\n

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.

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Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

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The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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