Bring your expertise to JPMorgan Chase.  As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.

As the Risk Management Payments Managing Director in the Consumer Banking Risk Management group, you will play a pivotal role in safeguarding our payment products and services. In this Managing Director position, you will evaluate and recommend effective fraud and scam controls to Chase's agile product owners for both new business initiatives and existing payment processes.

Leveraging your expertise in digital wallets, tokenization, co-branded cards, and other innovative payment features, you will proactively identify and assess potential risk scenarios. You will play a pivotal role in safeguarding the firm by anticipating emerging risks, driving innovation in fraud and scam controls, and ensuring robust governance across all payment channels. As a senior leader, you will influence at the highest levels, partner with cross-functional executives, and represent the firm with regulators and industry groups.

In addition, you will work in partnership with Legal, Compliance, and Controls teams to address emerging issues and concerns, providing timely and actionable guidance. You will also communicate critical product challenges and risk insights to senior leadership, helping to shape strategic decisions and drive continuous improvement in our risk management practices.   

 

Job Responsibilities:

Set and communicate the strategic direction for risk management and fraud prevention across all payment products, including digital wallets, tokenization, co-branded cards, and new payment features. Oversee the evaluation and implementation of effective fraud, scam, and reputational risk controls for both new business initiatives and existing payment processes. Serve as a key member of the Risk Management leadership team, providing actionable guidance and insights to senior executives and the Board. Lead and develop a high-performing, diverse risk oversight team, fostering a culture of inclusion, innovation, and continuous improvement. Partner with Product, Legal, Compliance, and Controls teams to address emerging issues, ensuring timely and effective risk mitigation. Stay ahead of industry trends, regulatory changes, and technological advancements in digital and commerce payments. Represent the firm’s interests with internal and external stakeholders, including regulators, industry groups, and strategic partners. Escalate and resolve risk issues within the firm’s risk management framework, ensuring the highest standards of safety and soundness. Communicate complex risk concepts and recommendations in a clear, business-friendly manner to executive management and the Board.

Required Qualifications, Capabilities, and Skills:

15 + years of experience in risk management, fraud, or compliance, with at least 5 years at the Managing Director or equivalent level. Deep knowledge of risk functions (fraud, scams, reputational risk), with significant experience in digital and payments (e.g., Zelle, wallets, RTP, cards). Proven track record of leading large, high-performing teams and driving organizational change. Deep expertise in risk identification, assessment, and mitigation for payment products and services. Strong analytical and quantitative skills; ability to defend positions and influence decisions with data-driven insights. Exceptional communication and executive presence; comfortable interacting with C-suite, Board, and external regulators. Demonstrated ability to work effectively in diverse, cross-functional environments. Bachelor’s degree required.

Preferred Qualifications:

Experience representing the firm with regulators and industry groups. Recognized thought leader in risk management or payments innovation. Experience with large-scale product launches or transformations. Advanced degree preferred.