Summary

Manager – Volunteer Services

Carroll Hospital
Location: 200 Memorial Avenue, Westminster, MD 21157
Schedule: Monday–Friday, 8:30 AM – 5:00 PM

Job Summary

Carroll Hospital is seeking a Manager of Volunteer Services to lead and oversee all aspects of our adult and junior volunteer programs. This role is responsible for the recruitment, placement, retention, recognition, and effective utilization of volunteers across hospital departments and retail environments. The Manager ensures volunteer services align with Carroll Hospital’s mission and SPIRIT values while supporting an exceptional patient and community experience.

Key Responsibilities

Recruit, screen, and assign qualified volunteers based on departmental needs and criteria

Ensure all volunteers receive appropriate orientation and training in accordance with hospital policy, environment of care standards, and federal regulatory requirements (e.g., Joint Commission)

Maintain accurate volunteer files and records, including health documentation

Utilize volunteer management software to track hours, training, orientation, and health records

Develop and implement volunteer recognition and awards programs, including coordination of the annual awards luncheon

Provide oversight for special programs and projects, including Prayer Shawl Ministry, Pet Therapy Program, and Lost & Found

Communicate regularly with volunteers through internal communications and mailings

Assist with logistics and promotion of retail operations and Auxiliary events

Coordinate supply and delivery of marketing materials for Admission Folders across the hospital

Build strong, collaborative relationships with hospital departments to understand and fulfill volunteer needs

Ensure compliance with laws, regulations, and organizational policies to support operational excellence

Monitor monthly operating expenses for assigned departments in alignment with annual budgets and productivity targets

Complete and ensure required competencies for employees

Foster a culture of inclusion, belonging, and collaboration

Champion the patient experience with a relationship-focused approach

Serve as a responsible steward of LifeBridge Health resources

Qualifications

Bachelor’s degree preferred

Previous experience working with volunteers and/or philanthropy strongly preferred

Strong organizational, communication, and relationship-building skills

Ability to manage multiple programs and priorities in a healthcare environment

Perks & Benefits

Generous paid time off (PTO)

Comprehensive benefits package

Tuition reimbursement

Supportive and positive work culture

Opportunity to make a meaningful impact in the community

Additional Information

Who We Are:

LifeBridge Health is a dynamic, purpose-driven health system redefining care delivery across the mid-Atlantic and beyond, anchored by our mission to “improve the health of people in the communities we serve.” Join us to advance health access, elevate patient experiences, and contribute to a system that values bold ideas and community-centered care.

What We Offer:

Impact: Join a team that values innovation and outcomes, delivering life-saving care to our youngest and most vulnerable patients.

Growth: Opportunities for professional development, including tuition reimbursement and developing foundational skills for neonatal critical care leadership and advanced certification.

Support: A culture of collaboration with resources like unit-based practice councils and advanced clinical education support — improving both workflow efficiency and patient outcomes and allowing you to work at the top of your license.

Benefits: Competitive compensation (additional compensation such as overtime, shift differentials, premium pay, and bonuses may apply depending on job), comprehensive health plans, free parking, and wellness programs.

Why LifeBridge Health?

With over 14,000 employees, 130 care locations, and two million annual patient encounters, we combine strategic growth, innovation, and deep community commitment to deliver exceptional care anchored by five leading centers in the Baltimore region: Sinai Hospital of Baltimore, Grace Medical Center, Northwest Hospital, Carroll Hospital, and Levindale Hebrew Geriatric Center and Hospital.

Our organization thrives on a culture of CARE BRAVELY—where compassion, courage, and urgency drive every decision, empowering teams to shape the future of healthcare.

LifeBridge Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression. LifeBridge Health does not exclude people or treat them differently because of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression.