We are seeking a talented individual to join our Operations team at Guy Carpenter. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.

Manager– Transactional Services

We’re seeking a Manager - Transactional Services (Individual Contributor). This role offers a comprehensive understanding of the end-to-end lifecycle of reinsurance broking, along with opportunities to enhance both knowledge and leadership skills. You will play a key role in leading change management initiatives as teams transition to new systems and processes. In the first 30 days, you are expected to gain in-depth knowledge of your service area and role requirements; by 60 days, achieve process and system competency; and by 90 days, be prepared to technically lead the team and serve as the main point of contact for technical escalations and process improvements. Additionally, you will lead discussions and build strong relationships with clients, re-insurers, business units, and placing brokers.

We will count on you to:

Technical Development:

Liasoning with Clients/ Markets to resolve Technical & accounting queriesLiasioning with Brokers to get the signed Slips/other documents for Treaties placedMaintain Close contact with Indian clients/Reinsurer to ensure smooth operations of Treaty BusinessAssist Finance /Compliance in Internal audits as also in the IRDA audit queriesScheduling regular meetings with Clients / Indian Reinsurers  to ensure smooth Operations for TreatyCreating Premiums transactions & generate closing instructionsSetting up Risks on oPen TwinsProvide insights into complex technical jargons and clarify proceduresLead authorization/sign off and approvals on technical reports and documentationDrive complex account/portfolio with a proper account notes / memo highlighting servicing methodology and key concepts/protocols followed for business continuity.Drive legacy issues and ensuring minimal / zero balances appearing above 15+ days ageing.
Risk & Compliance:Ensure Compliance adherence to internal and external regulators guidelinesParticipate in Internal/External audits at Team Level and ensure team adherence to various compliances mandates

What you need to have:     

Experience of Re-Insurance Accounting in London Market, Asian market OR US Market. Act as a mentor and coach to develop team colleagues; build passion and commitment towards team, department and organisational goalsPositive attitude, willingness to offer and execute ideas and solutions to enhance processes within a changing environmentKnow-how of markets/legislations/regulators/procedures governing our businessTechnical aptitude, analytical skills and ability to acquire subject matter expertise on existing and new processesWell-read and updated on recent developments and happenings impacting our businessAble to engage, influence and negotiate with Clients, Markets and Colleagues in a professional manner. Consistently provide guidance by mentoring and/or training Colleagues.Consistently deliver superior Client service. 

Strong ability to successfully manage workload considerate to varying demands to manage expectations of all Customers and Stakeholders

Proven track record with delivery of change, including but not limited to process and people impacts and process improvement to enhance the provision of serviceAct as a role model by example, attitude and displaying of consistent behavior committed to a ‘can do’ culture.Graduate (Commerce preferable)8+ years of experience in insurance / Re-insurance broking in the operations / financial sectorsShould have undertaken the responsibility of coaching / mentoring technical expertsIn -depth knowledge of Reinsurance concepts, Market systems, general business trends, financial and regulatory impacts on the organizationProficiency in Microsoft Office Applications (Word, Excel, PowerPoint) required

What makes you stand out?

CII certificationPost-Graduation/Certificate Courses in InsuranceAdaptable communicator, facilitator, influencer and problem solverExcellent Team Management SkillsGood relationship skills, Proven ability to work on own initiative as well as in a team Ability to multi-task and prioritize time effectivelyUnderstanding of RPA / various process enhancement tools

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

At Guy Carpenter, a Marsh business, you can be your best. We work on challenges that matter with colleagues who help bring out our best. Our uniquely collaborative environment will empower you to focus on your personal and professional success, learning from top specialists in the (re)insurance industry and leading you towards a rewarding and impactful career.

Guy Carpenter is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Guy Carpenter, visit guycarp.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

At Guy Carpenter, a Marsh business, you can be your best. We work on challenges that matter with colleagues who help bring out our best. Our uniquely collaborative environment will empower you to focus on your personal and professional success, learning from top specialists in the (re)insurance industry and leading you towards a rewarding and impactful career.

Guy Carpenter is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Guy Carpenter, visit guycarp.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.