Job Description:

Key Responsibilities:

Leadership & Team Management:Manage and mentor a team of application support engineers and operations personnel with expertise in Java technologies and telecom systems.Set clear performance goals, develop skills within the team, and foster a collaborative and customer-focused culture.Java Application Support & Incident Management:Oversee support and troubleshooting of Java-based telecom applications including middleware, application servers (e.g., WebLogic, JBoss), and related components.Manage complex incident resolution processes, ensuring swift detection, escalation, and root cause analysis of issues impacting telecom services.Monitor application performance, memory management, thread handling, and JVM tuning to maintain optimal system health.Telecom Domain Operations:Collaborate with network operations, service delivery and product teams to align application support with telecom service requirements.Manage support for COTS products and telecom-specific applications such as billing systems, network management tools, or customer experience platforms.Process Optimization & Automation:Develop and refine operational processes tailored to the unique demands of telecom Java applications.Implement automation scripts (e.g., using Java, Python, or shell scripting) to reduce manual interventions and improve incident response times.Utilize monitoring, observability tools to proactively detect anomalies and optimize application stability.Stakeholder Engagement & Reporting:Communicate effectively with business units, engineering teams and vendors to manage expectations and deliver transparent operational reporting.Provide detailed incident and performance reports, highlighting impact on telecom services and corrective actions.Continuous Improvement & Strategic Initiatives:Lead initiatives to enhance scalability, resilience, and security of Java applications critical to telecom operations.Stay abreast of telecom technology trends and Java ecosystem advancements to recommend improvements.Support cloud migration projects and DevOps adoption relevant to telecom Java applications.

Qualifications:

Bachelor’s degree in Computer Science, Software Engineering or a related field.12+ years of experience in software application support and operations with a focus on Java applications.Strong expertise in Java technologies, including J2EE, Spring Framework and application servers like WebLogic or JBoss.Deep knowledge of JVM tuning, garbage collection, and performance optimization techniques.Excellent leadership, communication, and stakeholder management skills.Hands-on experience with DevOps pipelines and CI/CD tools relevant to Java applications.Project management and vendor coordination experience in telecom IT environments.

Work Environment:

Fast-paced, mission-critical telecom IT operations environment.Collaborative interaction with network operations centers, engineering, and business teams.On-call rotation for incident management and emergency response.Location: Chennai / BangaloreWorking Hours:Provide Production Application Support in US Working hours: 9 AM – 5 PM CST.Will need to support teams working in afternoon and night shifts.Team Shift hours will be 2 pm to 11 pm IST and 6 pm to 3 am IST, with night shift rotation once every 6 weeks.

#SoftwareEngineering

Weekly Hours:

40

Time Type:

Regular

Location:

IND:AP:Hyderabad / Argus Bldg 4f & 5f, Sattva, Knowledge City- Adm: Argus Building, Sattva, Knowledge City

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Job ID R-77940 Date posted 08/05/2025