At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. 

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.

The Enterprise Data and AI organization unites data governance, strategy, engineering, and product teams with those responsible for AI engineering, generative AI enablement, and automation product and engineering. This group plays a pivotal role in leveraging data as a core driver of innovation and integrating AI capabilities to transform products, operations, and customer experiences. The EDAI organization also incorporates technology Research & Development and experimentation with emerging capabilities, along with engineering support for Amex Digital Labs. This integration ensures that research breakthroughs seamlessly translate into business impact.

The GenAI Enablement Team partners with stakeholders to support GenAI use cases from inception to implementation — guiding teams through council reviews, model integration, testing, and evaluation — to ensure alignment with enterprise GenAI strategy, governance, and the safe, compliant adoption of AI capabilities across the organization.

This position reports to the Director of Program Management of Generative AI Program Enablement.  The successful candidate will act as strategic partner to the foundational delivery teams and requesting business and tech teams to enable Generative AI use cases for American Express at scale.  This role work on the team responsible for ensuring end to end delivery and coordination across multiple technology and risk partner teams such as Information Security, Cloud Engineering, AI Risk Management, Model Risk Management and the use case technical and business teams ensuring timely delivery and providing regular updates to leadership.  

Responsibilities:

Collaborating effectively with all delivery partners, building key relationships to identify and manage dependencies.Developing and tracking key Use Case project deliverables and achievements using your toolbox of techniques like teamwork and collaboration, problem solving, planning, coordination and leadership. Producing regular reporting demonstrating progress against key milestones for all delivery partners, outlining key risks and dependencies and plans for the next reporting period.Navigate and understand a complex and rapidly evolving technology space with an open mind, creative problem-solving skills, and a bias for early action.Support planning and change management as requirements evolve or features advance within the Gen AI landscape. Engages with business stakeholders to understand their needs and identify appropriate solutions.Manages and appropriately brings up delivery impediments, risks, issues, and changes tied to enterprise enablement development initiativesTrack progress, contribute to design discussions, issue resolution and remove obstacles to ensure milestone commitments are met.Being a motivated, high-performing change agent.

Minimum Qualifications:

6+ years of technical project management experienceDeep understanding of software and infrastructure design principles with a demonstrated track record of increasing responsibilityDemonstrated leadership and management experience in working with cross-functional, geographically dispersed teams on complex projects.Experience managing project reporting Excellent oral and written interpersonal skills; Ability to effectively communicate across third parties and technical and business teamsExperience in clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing teamsAbility to enable business capabilities through innovationDemonstrated willingness to learn new technologies.PMI Certification is a plusExperience using Air table, Jira or Rally agile delivery management platform is a plusExperience managing Agile, Scrum, or other rapid application development teams to deliver technology solutions on that meet customer expectations for timeliness and qualityBachelor's degree in computer science, computer engineering, or other technical discipline, or equivalent work experience, is preferred

Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.