Manager - Tech Ops Engineering

4th in Great Place to Work's Best Company To Work For 2025
10th in Fortune Magazine’s 2026 World’s Most Admired Companies
1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers
Top GBS Employers for the Philippines (2025) by the Everest Group

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role? 

This role will drive the DevOps mentality which strives to use software engineering to build and run better production systems. You will write software to optimize day to day work through better automation, monitoring, alerting, testing, and deployment. You’ll be expected to work with several Technology partners to identify areas of opportunity within the availability platform and build a solution to automate monitoring solutions for the modernization platform, technology, and constant innovations to drive efficiencies. You will be responsible for implementing tracing, monitoring, tooling solutions to improve the performance and availability of our applications. This is an opportunity to work in one of the best Technology units to help improve customer experience for American Express digital assets and influence how millions of people interact with their cards, their merchants, and their money.

Responsibilities:

Hands-on engineer with expertise in developing sophisticated, large scale enterprise applications/tools.

Responsible for technical aspects of software engineering for assigned applications including design, developing prototypes, and coding assignments.

Empower teams to automate demand driven scalable application deployments in test or production environments.

Apply specialized knowledge of industry standards or practices to assigned initiatives to identify sophisticated and or broad problems and issues and formulate recommendations.

Collaborates with leadership across teams to define solutions, technical implementation to drive software maturity and practices.

Drive the technical roadmap for runtime systems and SRE, ensuring the reliability, scalability, and performance of our distributed applications

Establish and supervise key performance indicators (important metrics) for runtime and resiliency and drive continuous improvement efforts to meet or exceed these metrics.

Provide technical leadership and guidance to the team, fostering a culture of innovation, collaboration, and accountability.

Act as a technical contributor by participating in architecture design, code reviews, and solving complex technical issues.

Design and implement innovative solution/framework that will improve software engineering velocity, infrastructure resiliency and security, and data availability.

Develop common framework components (to be demonstrated by enterprise applications), define standards for configuration, monitoring, reliability, and performance engineering.

Minimum Qualifications:

BS or MS degree in computer science, computer engineering, or other technical field, or equivalent work experience in DevOps/SRE.

Experience in designing critical highly available enterprise applications.

Hands on programming experience in a minimum of one of the object oriented languages like Java/Python

Experience with performance testing framework design, tuning Java applications.

Experience in leading relational and NoSQL databases.

Hands on experience on enterprise tools set such as Splunk, Grafana, Dynatrace, AppDynamics, BMC, Prometheus etc.

Experience with Splunk and/or ELK.

Experience with agile software development methodologies and practices such as Scrum/Kanban, iterations, user stories.

Full understanding of Service Oriented Architecture design principles, execution patterns and performance optimization.

Foundation in design, data structures and algorithms, and strong analytical and debugging skills.

Deep understanding of cloud infrastructure, distributed systems, and containerization technologies.

Strong knowledge of SRE standard methodologies, including incident management, monitoring, and capacity planning

Leadership:

Proven ability to balance technical contributions with people leadership responsibilities, fostering a collaborative and inclusive team culture.

Strong interpersonal communication skills and the ability to work well in a diverse team-focused environment.

Liaise between SRE, development, Product Owners, and other partner teams to improve performance and availability.

Ability to build positive relationships with your team, business, and technology partners to achieve established goals.

Ability to optimally interpret technical/business objectives and challenges and articulate solutions.

Influence and lead team members with creative thought leadership with data motivated changes and improvements by challenging status quo.

Demonstrate the ability to optimally communicate to internal business clients and leadership on each facet of issue handling including (but not limited to): issue identification, service restoration, solutions to permanently resolve to ensure high levels of ongoing service etc. 

Additional Details:

Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig

Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)

Work From Home Requirements:

Must have at least 25 mbps internet connection plan / speed

Must have a private & quiet area to work at home

American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries

Bonus incentives

Support for financial-well-being and retirement

Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

Generous paid parental leave policies (depending on your location)

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.