At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Functional Description:

The Fraud, Credit Bust Out (CBO), Banking Product & Payments Risk Organization is a global team of risk officers, data scientists, and product managers that are building innovative solutions and capabilities to manage external fraud and payment risk across AMEX’s card and banking portfolios.
The Global Fraud vertical owns the 1st Party fraud (credit-bust out) and payments risk control and capabilities strategy for AMEX’s global card portfolio. Manager, Credit Bust Out and Payments Business Operations will support the Director of business operations and the Global Head of CBO and Payments Risk in ensuring adherence with enterprise-wide policies on risk management. The manager will be responsible for executing new programs that govern, monitor and improve the CBO and payments’ group’s extensive strategy execution controls, providing thematic analysis on operational issues associated with fraud processes, and creating and maintaining CBO and payments RCSAs.
This role will be based out of Gurgaon, India and the incumbent would lead a team of risk management professionals with a focus on solving complex, novel, high impact business problems.

Key Responsibilities:

Lead a team of analysts to execute against enterprise policies and governance plans for Fraud (1st/3rd party) & banking:

Implementing and annually refreshing RCSA programConducting controls testing in accordance with Internal Controls PolicySupport timely updates of documentation and operational controls as new customer features & fraud capabilities are introduced.Calculating and monitoring risk appetite framework (RAF) metrics for card portfolio, escalating as appropriate, partnering with strategy teams to identify root causes, full expected exposures and corresponding action plansConduct risk assessments for card portfolio under current 1st Line of Defense methodology, lead transformation of risk assessment to 2nd Line of Defense methodology.Support implementation and quarterly refresh of rule review framework for CBO and payment strategy rulesExecute multiple compliance and regulatory programs, such as AML/BSA SARs referrals, elder fraud abuse detection, scams detection, etcOversee the control inventory, through robust documentation and organization, controls testing, and developing new KRIs or control monitoring metrics (CDITs, MIS, etc.)Partner with functional experts and participate in exams, audits, and any ad hoc governance requestsEnsure the systems that fraud org risk have in place to track and identify issues and fraud events are satisfactory within the risk framework established by Issues and Events PolicyEnsure consistent documentation in standard operating procedures, reporting, etc. for the card portfolioProvide thought leadership on control design, control effectiveness monitoring, and process governance to direct reports

Minimum Qualifications:

Experience in operational risk management (e.g., within Risk and/or Internal Audit function and experience with GSIB-RCSA program preferredUnderstanding of critical operational risk management lifecycle activitiesExperience in process governance, with a track record of establishing or implementing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standardsExperience with risk control design, testing, and effectiveness and operational monitoringFamiliarity and subject matter expertise in Fraud & banking strategy and or capabilities and Operational ExcellencePositive “roll-up your sleeves” attitude, a proactive mentality, and a passion to win requiredExcellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterpartsStrong internal partner management skills with proven ability to influence & negotiateStrategic, analytical, problem-solving mindset; ability to problem solve and make decisions or drive to fast resolutionCritical thinker with the ability to continuously evolve strategy based on data and analyticsExceptional oral and written communications skills

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salariesBonus incentivesSupport for financial-well-being and retirementComprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)Flexible working model with hybrid, onsite or virtual arrangements depending on role and business needGenerous paid parental leave policies (depending on your location)Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)Free and confidential counseling support through our Healthy Minds programCareer development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.