The Manager of Retail Transformation is responsible for identifying, designing, and implementing cutting-edge strategies and technologies to enhance the customer experience and operational efficiency across our stores with the ultimate goal of increasing sales. This role collaborates with cross-functional teams to pilot new initiatives, streamline processes, and ensure alignment with overall business objectives in the competitive auto parts market.

ESSENTIAL JOB FUNCTIONS

Develop and execute strategies that enhance in-store and digital customer experiences, driving both immediate sales impact and long-term retail growth.

In partnership with the Retail Product Team, research industry trends, emerging technologies, and customer behavior to identify opportunities for transformations.

Stay abreast of external developments (including innovations, strategies and product offerings of notable competitive and non-competitive retailers) to identify opportunities and threats.

Leverage the Retail Product Team to design how technology-based solutions should enable business transformation, support growth, improve efficiencies and overall customer experience.

Prepare and communicate recommendations regarding current retail customer opportunities to align with senior leadership.

Utilize data analytics to track the impact of innovations on sales, customer satisfaction, and operational efficiency

Engage with field leaders and store teams to drive simple and effective change across the store network.

Partner cross-functionally with other teams (IT, marketing, merchandise, etc.) to design, execute, and evaluate proof of concept programs for new retail technologies, processes, and services.

Gather quantitative and qualitative data from our customers and store teams to measure the success of new initiatives or refine current efforts.

Evaluate and manage relationships with external vendors or partners supporting innovation efforts.

Manage budgets for transformation projects, ensuring resources are allocated effectively and delivering a return on investment on new initiatives.

Assess and integrate automation technologies to enhance operational efficiency.

Support e-commerce strategies to compliment in-store sales efforts.

Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary

Provide training and resources to store teams for successful adoption of new tools and practices.

Develop change management programs that support the adoption of technology, streamline operational changes, and enhance team member engagement.

Drive the prioritization of use cases and the development of capability roadmaps that are aligned with long-term strategic goals.

Reduce operational costs through process improvement and/or technology adoption.

SKILLS/EDUCATION/EXPERIENCE

Required:

Bachelor’s degree in Business Administration, Retail Management, Marketing, or related field – or equivalent business experience.

3-5 years of experience in retail operations, project management, or innovation roles

Strong understanding of retail operations, supply chain, and customer service

Proficient in data analysis, problem-solving, and strategic thinking.

Advanced interpersonal and communication skills, capable of effectively engaging with and influencing senior executives and building strong professional relationships.

Demonstrated success in managing large-scale projects and client relationships.

A wide degree of creativity and latitude is expected as part of the job performance and will need to rely on judgment and experience to accomplish goals

Desired:

MBA or Master’s degree in related field

Experience leading innovation or transformation initiatives within a retail organization

Familiarity with customer journey mapping, field testing/piloting, and voice of customer programs

Exposure to emerging retail technologies

Experience in the automotive aftermarket industry

O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization. 

Total Compensation Package:

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions Starting Day One

Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)

Team Member Health/Wellbeing Programs

Tuition Educational Assistance Programs

Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option , and provide your requested accommodation, and position details.