We’re looking for motivated, engaged people to help make everyone’s journeys better.

Position is responsible for maintaining production standards to meet customers’ requirements, which includes: scheduling, communication, productivity, labor controls and efficiency standards. Must ensure quality and customer service is maintained at the highest level on a daily basis.Annual Hiring Range/Hourly Rate:

$72,000 - $75,000

Benefits

Paid time off

401k, with company match

Company sponsored life insurance

Medical, dental, vision plans

Voluntary short-term/long-term disability insurance

Voluntary life, accident, and hospital plans

Employee Assistance Program

Commuter benefits

Employee Discounts

Free hot healthy meals for unit operations roles

Main Duties and Responsibilities:

Ensures unit maintains production standards

Ensures Labor Controls are in place and are effective

Ensures interdepartmental communication occurs regularly

Assist in the development and training of subordinates

Work with management staff to improve performance of the unit

Prepares administrative reports as required

Responsible for safety, quality and compliance to customer specifications

Qualifications

Education:

High School graduate or equivalent required

Some college preferred

Work Experience:

Must have 3 years of supervisory/management experience, scheduling and financial acumen

In-flight catering experience is highly desired, or experience in a high-volume food service industry

Current or previous labor relations experience is a plus, but not required

Experience with menu design a plus.

Technical Skills: (Certification, Licenses and Registration)

Candidate should be comfortable with all levels of employees and have the ability to drive positive program change

Must have strong and effective leadership skills, and successfully manage staff assigned to liquor and equipment.

Ability to work in a fast paced, deadline driven environment.

Ability to train others required.

Must have the ability to give negative and positive feedback to employees on a daily basis.

Excellent time management skills required. 

Ability to handle multiple tasks without losing focus on priorities.

Strong organizational, analytical, communication and leadership skills required.

Must be innovative and have the ability to make changes to the operation as needed to further improve the work environment and unit performance.

Basic computer skills required.  Working knowledge of Microsoft Office products preferred

Language / Communication Skills:

Must have excellent written and oral communication skills. 

Bi-lingual in Spanish is a plus.

Job Dimensions

Geographic Responsibility: Unit

Type of Employment: Full-time

Travel %: Up to 10%

Exemption Classification:  Exempt

Internal Relationships: employees at all levels of the unit

External Relationships: Customers

Work Environment / Requirements of the Job:

Regularly, stands, bends, lifts, and moves intermittently during shifts of 10+ hours.

In a normal production kitchen facility there may be physical discomfort due to temperature and noise.

Must be able to lift, push, pull and move product, equipment, supplies, etc., in excess of twenty-five (25) pounds.

A rotating schedule of over 55 hours per week is typical.

Ability to travel up to 10% of the time.

Budget / Revenue Responsibility: (Local Currency)

Organization Structure

Direct Line Manager (Title):  General Manager, Dir, Ops, or Dir, Supply Chain

Dotted Line Manager (Title, if applicable):  n/a

Number of Direct Reports: varies by unit size (up to 50+)

Number of Dotted Line Reports:

Estimated Total Size of Team: varies by unit size (up to 50+)

gategroup Competencies Required to be Successful in the Job:

Thinking – Information Search and analysis & problem resolution skills

Engaging – Understanding others, Team Leadership and Developing People

Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively

Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:

We treat each other with respect and we act with integrity

We communicate and keep each other informed

We put our heads together to problem solve and deliver excellence as a team

We have passion for our work and we pay attention to the little details

We foster an environment of accountability, take responsibility for our actions and learn from our mistakes

We do what we say we will do, when we say we are going to do it

We care about our coworkers, always taking an opportunity to make someone’s day better

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.  Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.  In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

gategroup is an equal opportunity employer committed to workforce diversity.  All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.

For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

We anticipate that this job will close on:

01/23/2026

For California Residents, please click here to view our California privacy notice.

If you want to be part of a team that helps make travel and culinary memories, join us!