Responsibilities and Duties:  

• Provide advice and counsel to leadership on all Team Member Relations (TMR) matters, including performance issues, corrective action, policy questions, and workplace concerns. 

• Guide managers and team members in effective problem solving, dispute resolution, conflict management, and communication practices. 

• Conduct impartial, thorough, and timely investigations into complaints involving harassment, discrimination, misconduct, and other workplace issues. 

• Gather evidence, interview relevant parties, and collaborate with the Director of Staffing & Team Member Relations, Legal Counsel, and outside attorneys as appropriate. 

• Ensure accurate documentation, case management, and follow through on all TMR matters. 

• Oversee and advise on performance management processes, including corrective actions and performance improvement plans. 

• Support consistent use of the company’s performance management system. 

• Monitor and interpret federal, state, and local employment laws (e.g., ADA, FMLA, FLSA, Title VII) and advise leadership to ensure compliance. 

• Develop, update, and maintain team member relations policies, procedures, and best practices. 

• Maintain and update the team member handbook in collaboration with HR and Legal partners.

• Partner with Learning to develop and implement policy related training for leaders and team members. 

• Analyze engagement data and turnover trends to identify systemic issues and recommend action. 

• Support initiatives that strengthen workplace culture, satisfaction, and retention. 

• Oversee implementation of team member recognition programs (e.g., annual awards). 

• Recommend and support implementation of technology solutions to improve TMR processes. 

• Ensure the security, accuracy, and integrity of HR files and sensitive information, including I9s, performance evaluations, TMR documentation, and confidential records. 

• Handle sensitive and confidential information with the highest level of discretion. 

• Partner with leadership to proactively identify TMR risks, opportunities, and trends. 

• Perform other related duties and responsibilities as assigned. 

Basic Qualifications:  

• Read, analyze and interpret general business information. 

• Read, write and speak English clearly. 

• Excellent oral and written communication skills. 

• Excellent project management skills. 

• Ability to handle highly confidential information with discretion. 

Preferred or Required Qualifications:  

• Four-year college or university degree in Human Resources, Hospitality, Business Administration or a related field of study is preferred. 

• Hotel operations experience required; experience as a General Manager is strongly preferred. 

• Experience resolving complex workplace issues. 

Mental/Physical Demands: 

The job duties and responsibilities described are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Work Environment:  

• Must be able to travel as needed – at times on short notice. 

• This position is based in St. Louis. 

Supervisory Duties:  

• Directly supervises team members in the Team Member Relations Department