**About the Role** At Uber, we ignite opportunity by setting the world in motion. Our North Asia Mobility Customer Experience team leads customer operations for Uber in Japan, South Korea, Taiwan and Hong Kong. These markets are exciting hotspots of growth and need tech-enabled, efficient, high quality support operations. In this role, you will work across markets supporting new product launches, growth bets, reimagining our quality of support and enabling our market-based teams across North Asia. **Your Impact in Role:** 1. Integrate our support strategy for driver / fleet acquisition across North Asia, ensuring operational excellence, service quality, and long-term scalability 2. Build and launch efforts to upgrade our support experience quality across North Asian markets 3. Undertake specific market-based short-term enablement projects and take ad-hoc responsibilities (business reviews, analytics, Voice of Customer) etc. 4. Develop executive-level communications and presentations for Uber's leadership, leveraging strong verbal, written, and visual communication skills 5. Collaborate with various teams in Operations, Sales, Community Operations, and Product to develop high-impact solutions 6. Develop an in-depth understanding of customer experience by incorporating quantitative and qualitative insights 7. Tackle day-to-day operational changes and root cause issues while leveraging VOC to build a program/influence other functional teams **The Experience You'll Bring:** 1. 8+ years of experience in program management, consulting, corporate strategy, or similar fields 2. Work at the forefront of GenAI-powered experiences to optimize how users, agents, and employees interact with Uber's digital ecosystem 3. You have an entrepreneurial mindset and take ownership 4. Ability to handle multiple priorities and to meet deadlines in stressful situations 5. Passionate about our mission and moving people in all senses of the word 6. Strong verbal and written communication skills in English and Japanese **Preferred Qualifications:** 1. Experience in a top-tier strategy consulting firm (e.g., McKinsey, BCG, Bain) or in an internal strategy group of a "fast-moving" operations led firm 2. Strong program management skills demonstrated across multi-stakeholder, multi-topic projects 3. Gen-AI proficiency (e.g. building and training GPTs, GEMs to use in day to day workflow) 4. Strong data analytics, working knowledge of SQL Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together. Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role. \*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).