Job Description:

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

AT&T will not hire any applicants for this position who require employer sponsorship now or in the future.

Join AT&T and help shape the future of communications and technology that connect the world. We value innovators who seek to explore the unknown and challenge the status quo. Bring your bold ideas and fearless spirit to redefine connectivity and transform how people share stories and experiences. At AT&T, you won’t just imagine the future—you’ll build it.

What you’ll do:

Supervision and management of team of employees, including:

Leading regular huddles to discuss and direct assignments

Overseeing the flow and distribution of inventory and supplies

Working with dispatch in apportioning work orders amongst crew

Ensuring allocation of work; maintaining technician work schedules

Attendance management

Maintaining and reviewing records used to supervise employees, such as work order close out narratives, key metric reports, and time entries

Identifying potential issues and missed customer- services opportunities from prior days’ work

Providing feedback, training, and coaching to employees; ensuring employees exhibit care and proper handling of hardware

Evaluating and appraising employee performance

Recommending promotions for high-performing employees and discipline for employees who fail to meet expectations

Interviewing, and gauging the skill level of, potential hires and transfers

Handling employee grievances consistent with the collective bargaining agreement at the step one level

Identifying and removing roadblocks to safety and efficient performance by employees

Conducting in-field safety and quality inspections to ensure employees are performing work properly and safely

Act as single point of contact for virtually all customer escalations. Resolve customer complaints on behalf of company

Required Experience:

3-5 years of network related technical experience

Desired Education:

High school diploma, GED or equivalent related network experience; Technical degree preferred

Supervisory: Yes

Environmental Requirements:

This position may be responsible for contributing to AT&T compliance with environmental laws and regulations as applicable to its job function. This may include, but is not limited to, work related to fuel tanks, emergency and stand- by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge, or air emissions.

Our Manager-Network Services, earns between $85,700 - $128,500 annually.  Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.  

Joining our team comes with amazing perks and benefits:

Medical/Dental/Vision coverage  

401(k) plan  

Tuition reimbursement program  

Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)  

Paid Parental Leave  

Paid Caregiver Leave  

Additional sick leave beyond what state and local law require may be available but is unprotected  

Adoption Reimbursement  

Disability Benefits (short term and long term)  

Life and Accidental Death Insurance  

Supplemental benefit programs: critical illness/accident hospital indemnity/group legal  

Employee Assistance Programs (EAP)  

Extensive employee wellness programs  

Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,

AT&T internet (and fiber where available) and AT&T phone

Ready to join our team? Apply today

#LI-Onsite – Full-time office role

Weekly Hours:

40

Time Type:

Regular

Location:

Wendell, North Carolina

Salary Range:

$85,700.00 - $128,500.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Job ID R-78859 Date posted 08/19/2025