At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Manager-Marketing (Commercial Partnerships & Capabilities)

The Commercial Partnerships & Capabilities team is dedicated to developing and enhancing both new and existing commercial product capabilities for the Small Business Services (SBS) and Corporate segments, leveraging Amex’s internal and external resources. This position oversees the SBS segment and offers significant opportunities to collaborate across various business units and external fintech partners, providing comprehensive insights into our core business with high priority.

We seek a manager who can work effectively with internal and external partners, including central teams and stakeholders throughout Japan, focusing on SBS products. The successful candidate will be responsible for formulating strategies for SBS capabilities, engaging partners through proficient communication in both Japanese and English, and delivering results to strengthen our market leadership.

Key Responsibilities:

Develop and implement strategic plans for SBS capabilities.

Drive growth in established businesses such as Bill Pay Provider by GMOPG and Cashflow Management by Moneytree, achieving targeted business outcomes.

Lead and manage TLMs with multiple Account Financial API partners.

Serve as project manager and collaborate with stakeholders in Japan—spanning Sales/AD, Operations, Servicing, and Credit teams—to deliver the project with high quality by due date.

Adopt a proactive “Let’s Try” approach to identify new business opportunities by studying international best practices and conducting competitor analyses.

Qualifications:

Strong communication skills with the ability to influence, challenge, and drive change in both Japanese and English.

Proven relationship-building and collaboration skills with internal and external partners; adept at leading cross-functional project discussions.

Robust project management expertise, particularly in new capability development and compliance programs such as Third Party Lifecycle Management.

Self-motivated, with demonstrated ability in strategic planning based on advanced data-driven analytical skills.

Open-minded and adaptable personality, eager to acquire new knowledge and skills.

Fluency in both written and spoken Japanese and business-level English.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.