This position can be a hybrid or a remote position.

 

POSITION SUMMARY: Manages overall development and operation of the total integrated absence and disability management, claim personnel, and client satisfaction for all operations offices throughout the country.

 

DUTIES AND RESPONSIBILITIES:

This position may perform some or all of the duties listed below:

• Manage Division Supervisors in multiple locations throughout the country.

• Interview and hire new team members to support organizational growth.

• Training new hires to support organizational growth.

• Assist Supervisors in training Absence and Disability Teams on new clients during onboarding.

• Assist in testing of new client set up in claims and leave system

• Provide periodic training and mentoring staff on client specific, system or general business-related matters in coordination with the Supervisor.

• Make ongoing high level decisions regarding process and procedures for current and new clients.

• Work with Assistant Vice President on Implementation and onboarding of new clients.

• In depth understanding of leave laws and benefit options as well as TRISTAR client’s specific leave and disability programs.

• Responsible for overseeing and maintaining work systems, procedures, and policies that enable and encourage the optimum performance of staff.

• Create and maintain monthly “heat” chart to ensure proper caseload management.

• Perform regular daily/weekly/monthly/quarterly/annually quality audits to ensure overall compliance and performance guarantee satisfaction.

• Review performance data that includes activity reports and spreadsheets, to monitor and measure departmental productivity, goal achievement and overall effectiveness.

• Empower staff to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.

• Provide effective performance feedback through general performance management, as well as employee

 

recognition, rewards and disciplinary action, with the assistance of Executive Management and Human Resources, when necessary.

• Manage the annual SOC1 process with auditors. Ensure data accuracy when providing the auditors with the information necessary to conduct the audit.

• Oversee State and internal claim and leave audits.

• Maintain staff work schedules including workload assignments, job rotation, training, vacations and PTOs, cover for absenteeism, and request for overtime scheduling, if necessary.

• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency and output.

• Make leave/claims specific decisions that are financially responsible, accountable, justifiable and defensible in accordance with both organization and client policies and procedures.

• Communicate regularly with other management staff, Client Services and VP.

• Continuous attendance of seminars and/or other classes to enhance business knowledge and skills and in turn disseminating it to staff members.

• Provide the highest quality of customer service.

• Follow attendance policy: consistency in work schedule and punctuality.

• All other duties as assigned.

 

EQUIPMENT OPERATED/USED: Computer, 10-key, copier, printers, fax, postal meter, telephone switchboard and other office equipment.

 

SPECIAL EQUIPMENT OR CLOTHING: Appropriate office attire

QUALIFICATIONS REQUIRED:

 

• Education/Experience: College Degree Preferred. CPDM/CLMS Preferred. Minimum of 3 years of

 

responsible leadership experience in management or supervisory position. 5+ year knowledge and background

 

in FMLA/Leave of Absence (LOA), Disability, and other insurance types.

 

Knowledge, Skills and Abilities:

 

• Ability to manage a diverse, fast-paced, multi-tasking, but team-oriented workplace.

 

• Outstanding interpersonal relationship building and employee coaching and development skills.

 

• Computer Proficient in Word, Excel and Web applications.

 

• Excellent Written and oral communication skills.

 

• Excellent organizational skills.

 

• Ability to solve complex problems and to interpret a variety of instructions furnished in written, oral, diagram,

 

or schedule form.

 

• Comprehension of Disability Plan Documents, SOC and ERISA Guidelines.

 

• EDD – CUIC- CA Regulations Title22

 

• Knowledge of EDD and SOC Audit

 

• Knowledge of Benefit Taxability

 

Other Qualifications:

• None

Here is some benefits you can enjoy in this role:

Medical, Dental, & Vision Insurance Life & Disability Insurance 401(k) plan Paid time off Paid holidays Referral bonus

Mental and Physical Requirements: [see separate attachment for a copy of checklist of mental and physical requirements]

 

MENTAL AND PHYSICAL REQUIREMENTS

1. MENTAL EFFORTa. Reasoning development::

X Follow one- or two-step instructions; routine, repetitive task.

X Follow written, verbal, or diagrammatic instructions; several concrete variables.

X Carry out detail but uninvolved written or verbal instructions; deal with a few concrete variables.

 

 

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X Solve practical problems; variety of variables with limited standardization; interpret instructions.Logical or scientific thinking to solve problems; several abstract and concrete variables.

X Wide range of intellectual and practical problems; comprehend most obscure concepts.

b. Mathematical development:

X Simple additional and subtraction; copying figures, counting, and recording.

X Add, subtract, multiply, and divide whole numbers.

X Arithmetic calculations involving fractions, decimals, and percentages.Arithmetic, algebraic, and geometric calculations.

Advanced mathematical and statistical techniques such as calculus, factor analysis, and probability determination.

Highly complex mathematical and statistical techniques such as calculus, factor analysis, and probability determination; requires theoretical application.

c. Language development:

X Ability to understand and follow verbal or demonstrated instructions; write identifying information; requestsupplies verbally or in writing.

X Ability to file, post, and mail materials; copy data from one record to another; interview to obtain basicinformation such as age, occupation, and number of children; guide people and provide basic direction.

X Ability to transcribe dictation; make appointments and process mail; write form letters or routinecorrespondence; interpret written work instructions; interview job applicants.

X Ability to compose original correspondence, follow technical manuals, and have increased contact withpeople.

Ability to report, write, or edit articles for publication; prepare deeds, contracts or leases, prepare and deliver lectures; interview, counsel, or advise people; evaluate technical data.

2. PHYSICAL EFFORT

a. Physical activity required to perform the job:

X Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of forcefrequently or constantly to lift, carry, push, pull, or otherwise move objects.

Sedentary work involves sitting most of the time.

Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Light work:a. Exerting up to 20 pounds of force occasionally

b. Exerting up to 10 pounds frequently

c. Exerting a negligible amount of force constantly to move objects(If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work).

 

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Medium work:

a. Exerting up to 50 pounds of force occasionally

b. Exerting up to 20 pounds of force frequently

c. Exerting up to 10 pounds of force constantly to move objects

Heavy work:

a. Exerting up to 100 pounds of force occasionally

b. Exerting up to 50 pounds of force frequently

c. Exerting up to 20 pounds of force constantly to move objects

Very heavy work:

a. Exerting in excess of 100 pounds of force occasionally

b. Exerting in excess of 50 pounds of force constantly to move objects

c. Exerting in excess of 20 pounds of force constantly to move objects

b. Visual requirements necessary to perform the job:

Far vision: clarity of vision at 20 feet or more

X Near vision: clarity of vision at 20 feet or less

Mid-range vision: clarity of vision at distances of more than 20 inches and less than 20 feet

Depth perception: the ability to judge distance and space relationships, so as to see objects where and as they actually are

Color vision: ability to identify and distinguish colors

Field of vision: ability to observe an area up or down or to the right or left while eyes are fixed on a given point

 

2. PHYSICAL EFFORT (cont.) FREQUENCY

 

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c. Physical activity necessary to perform the job and frequency (e.g., continually,frequently, or occasionally):Climbing:

Ascending or descending ladders, stairs, scaffolding, ramps, poles, andthe like, using feet and legs and/or hands and arms.

Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.

Balancing: Maintaining body equilibrium to prevent falling when walking, standing,or crouching on narrow, slippery, or erratically moving surfaces.

This factor is important if the amount and kind of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.

X Stooping: Bending body downward and forward by bending spine at the waist.This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles.

X Kneeling: Bending legs at knee to come to a rest on knee or knees.

X Crouching: Bending the body downward and forward by bending legs and spine

Crawling: Moving about on hands and knees or hands and feet.

X Reaching: Extending hand(s) and arm(s) in any direction.

X Standing: Particularly for sustained periods of time.

X Walking: Moving about on foot to accomplish tasks, particularly for longdistances.

X Pushing: Using upper extremities top press against something with steady force inorder to thrust forward, downward, or outward.

X Pulling: Using upper extremities to extent force in order to drag, haul, or tugobjects in a sustained motion.Foot Motion: Using feet to push pedals.

X Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position. This factor is important if it occurs to a considerable degree and requires substantial use of the upper extremities and back muscles

.X Fingering: Picking, pinching, typing, or otherwise working with fingers rather than with the whole hand or arm as in handling.

X Grasping: Applying pressure to an object with the fingers and palm.

RareRareRareFrequentOccasionalOccasionalOccasionalOccasionalRareFrequentFrequent 2. PHYSICAL EFFORT (cont.) FREQUENCY

 

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X Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which workers must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

X Hearing: Perceiving the nature of sounds with or without correction. Ability to receive detailed information through verbal communication and to make fine discriminations in sound, such as when making fine adjustments on machined parts.

Feeling: Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.

X Repetitive Substantial movements (motions) of the wrists, hands,

Motion: and/or fingers.

FrequentFrequentFrequent

3. WORKING CONDITIONS

Disagreeable job conditions to which the employee may be exposed and the frequency (e.g., continually, frequently, or occasionally) of this exposure.

WORKING CONDITIONENVIRONMENTALFACTOR NATURE/REASONOF EXPOSURE FREQUENCY Dirt/Dust N/A N/A Noise N/A N/A Temperature extremes N/A N/A Dampness N/A N/A Vibrations N/A N/A Equipment movement hazard N/A N/A Chemicals/solvents N/A N/A Electrical shock N/A N/A Significant work pace/pressure N/A N/A Odors/Fumes N/A N/A Other (specify)