Description ShipTech Program and Product Growth team is looking for a passionate Manager of Program Management for the ACSER (Authority Central for Scan Events and Rules) function. ACSER is the WW authority on scan events and scan-induced workflows – for accurate package tracking and to trigger the right customer facing workflows. The Team's scope covers: (a) creating and modifying scan events to capture package tracking milestones, (b) driving correct scan event usage through scan mapping corrections and implementing operational solves in collaboration with AMZL operations and carrier management teams, (c) enabling business and operations teams to implement scan related workflows that impact customer experience on Amazon platform, (d) maintaining centralized database/platform for scan events (all components ) and cataloguing scan induced workflows, (e) driving central ownership of Sr. Leadership escalations in visibility and notifications space from ShipTech. The team aims to create an exhaustive and reliable scan universe for package milestones and workflows for delivering a world class visibility experience to the customers. Your area will impact our customers directly! This job requires you to hit the ground running, and your ability to learn quickly will define your success. The ideal candidate must be detail-oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple stakeholders at once, able to work independently and manage/provide direction to a team of program managers. You must be able to accurately prioritize projects, make sound judgments, and work to improve customer experience. Key job responsibilities 1. Understanding Amazon’s evolving needs into the visibility, notifications and scans space. Set-up the team strategy in order to Improve the worldwide customer experience and operations visibility through accurate and informative delivery status of milestones. 2. Drive improvement in worldwide shipment infrastructure by defining the usage, configuration, and standardization of transportation milestones. 3. Drive initiatives to improvement accuracy of shipment visibility for improving improve customer experience 4. Conducting evaluation of existing workflows and drive initiative to be Amazon central authority on workflows 5. Identify and execute data driven workstreams to identify gaps in current infrastructure (Both tech and business rules) and define future state along with roadmap 6. Execute our program and project initiatives, while providing great internal customer support and driving consistency, help us continue to support our initiatives, and identify process improvement opportunities 7. Work with a variety of cross-organizational stakeholders which includes worldwide Transportation, ATS, AMZL, Customer Service, Customer Experience, Product, and Tech teams. 8. Communicate project statuses and updates across a global audience. Experience with Program Management in a broad, global organization 9. Manage competing priorities and drive alignment with leadership from different teams to implement the optimal solves for worldwide network 10. Enable granular reporting to the leadership for the key metrics and goals the team owns. A day in the life Please reach out to hiring manager for more details. Basic Qualifications - 5+ years of cross functional project delivery experience - 5+ years of program or project management experience - 5+ years of working cross functionally with tech and non-tech teams experience - Experience defining program requirements and using data and metrics to determine improvements - Experience managing teams Preferred Qualifications - Experience managing, analyzing and communicating results to senior leadership Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.