Job Title:

Manager II, Controls & Compliance

Job Description

Candidate will lead the Risk and Compliance governance for the account. Will ensure adherence to regulatory standards.

Role Description:

Conduct periodic tests on controls and report compliance to stakeholdersManage Frauds and drive Fraud Prevention activitiesConduct regular risk assessment activities on all processes – client or internally-initiated changes and per defined frequency (example: New IT or Physical security guidelines, Outlier Analysis for trending fraud cases) Ensure all time readiness to internal and external auditsEducation requirements completion such as Data Privacy, Information & Cyber Security, Continuity, Fraud Prevention, & Physical Security Education, COEBC (new hires and existing)Risk Reporting and CommunicationRisk and Compliance team management and development

Responsibilities:

Lead and ensure that all internal and external audit related issues are tracked till closureEnsure function’s delivery is in line with operational and / or contractual obligationsManage escalations and implement action to avert future client escalations around complianceSeek to continually improve processes IntegrityProvide on-going support, development, empowerment and positive reinforcement to floor on complianceMeasure and manage the team to meet performance targetsCommunicate information in a timely, relevant and accurate manner to all stakeholdersEnsure that all account compliance policies and procedures are adhered toEstablish supporting processes for Risk and Compliance framework in the accountProvide relevant internal and external reports as per the account requirementsAnalyze function’s output & security data identifying and highlighting trends to the management team & course correction (internal team output)Analyze security and compliance metrics identifying and highlighting trends to the management team & course correctionFacilitate monthly calls with the Account Global team, share compliance findings, understand the root cause  and collaborate for improvementEnsure that all internal and external audit related issues are tracked till closureIdentify and drive continuous improvements and initiatives in the processEnsure that all internal customer/Employee queries are followed up on a timely basisCollaborate with internal teams, inter departments, cross functions across locationsBe the Key contact for all compliance related queries and concerns from internal and external stakeholders

Operational Risks

1.      Manage Fraud and drive Fraud Prevention activities across span

2.      Conduct regular risk assessment activities on all processes – client or internally-initiated changes and per defined frequency (example: Outlier Analysis for trending fraud cases)  

3.      Review and update of FMEA document on a quarterly basis

4.      Ensure testing of FMEA provisions are conducted per pre-determined frequency

Location:

PHL Quezon City - Giga Tower 18th Floor

Language Requirements:

Time Type:

Full time

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