Job Title:

Manager I, Quality

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.Role and Key Responsibilities:Drive continuous improvement for Transaction Quality and DeliveryIt’s a 24*7 Backend - Document verification process which includes Classification of documents, extracting information and fraud assessments.Manage Call Quality & Client related KPI’s.Evaluating the effectiveness of TQ interventionsStrengthening Quality Management Processes / framework to improve quality delivery.Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectationsGenerate and implement out of the box ideas and Process improvement initiatives in the process.Drive Process control & Compliance in addition to managing the Audit requirementsProvide crisp and specific feedback to Front Line Recruitment Teams on quality of new hiresProvide quality floor support, feedback, refresherSupport the Quality and Compliance teams to perform various audits and follow-ups based on observations highlighted.Run FMEA and compliance audits and health check of the accountKey skills & knowledge:People Management skillsAbility to drive initiatives to closureAbility to deal with all levels of employees.Ability to provide leadership, direction and motivation to build high performing teamsExcellent Communication skillsData Handling / data interpretation skillsShould understand Transition, which is spread between the Handover, Startup, Manage and Exit phases to be able to manage Transaction Quality functions effectivelyHigh level of maturity to handle people including but not limited to client, stakeholders, peers etc.Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure.Detail oriented with  Strong organizational and Presentation skills Trained /Certified in Green BeltQualification: GraduationDisclaimer: -'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.

Location:

IND Chennai - Fortune Towers

Language Requirements:

Time Type:

Full time

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