Job Title: Manager I, B2B Sales Support (English Speaker) Job Description Responsible for aligning our global programs, providing tactical production support to cross-regional and cross-functional projects, improving critical processes and interacting with the client/stakeholder to assess, identify, and solve for health risk drivers in order to achieve customer retention and expansion. May function as a tactical production project management role on mildly complex projects with a heavy focus on cross-functional collaboration, regional calibration, and process improvement through alignment, teamwork, organization, and data analysis. **You Will** + Partner with cross functional teams to assess and identify client health risk drivers, propose corrective action plans + Partner with cross functional teams to develop and maintain strategic roadmaps to drive customer retention and expansion + Plan and lead high-impact initiatives to improve scaled sales efficiency and effectiveness + Continually assess operational risks and leverage the operational understanding of client/stakeholder processes to develop and implement corrective action plans globally + Build a culture of globally consistent best practices through continuous improvement by actively collecting feedback through various methods, evaluating efficiencies, and recommending changes to optimize sales delivery + Leverage strong interpersonal skills to establish trusted advisor relationships with clients + Acts as client champion and facilitate timely resolution of client issues, leveraging resources from across the company as needed + Lead expansion and efficiency projects including change requests + Oversee development and maintenance of knowledge assets to drive repeatability and rapid adoption of optimal processes + Seek counsel and guidance from higher level program managers. Receive guidance and mentorship on more complex projects/matters from higher level program managers and management **You Are/Have** + **Malaysia citizen** + Thorough understanding of Business to Business selling process (HPS) + Proficient experience managing mildly complex cross-functional projects and stakeholders, powered by data-driven insight. Complexity can vary based on several factors such as size, scope, number of geographies, variables or dynamics of customer and/or project + Self-motivated with a strong affinity for vision setting, strategic problem solving, and driving action + Developing persuasive written and verbal communication skills across diverse functions and teams + Proficient experience with process optimization, program management, customer support strategy, or quality assurance + 5 - 7 years of related experience to reflect skills and talent necessary for this role preferred (sales, presales, or sales training) + Competent decision-making, consensus building, and conflict management skills + Ability to work under pressure, highly adaptable, customer facing, and well organized + Excellent organizational skills with close attention to detail + Ability to prioritize initiatives to align with return on investment (ROI) and account impact **Privacy and Information security** + Adhere security requirements in the process. + Protect the privacy of personal information. **Our Benefits and Perks** + Group Term Life Insurance + Group Health Insurance with coverage for dependents + Flexi-benefit (Dental, vision, gym, broadband internet, birthday, maternity, healthcare screening, language classes) + Employee Assistance Program + Rewards and Recognition Program + Learning and Development Program + Fun & Diversity Employee Engagement **Accommodation and Diversity** We have always been and will always be committed to the principle that everyone at Concentrix, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. All qualified applicants will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin or disability. **Other information** + Working Arrangement: Hybrid + Working Hours: Monday to Friday, 9:00 AM - 6:00 PM + Office Location: Wisma, 1, Jalan Kiara, Mont Kiara, 50480 Kuala Lumpur If this sounds like an interesting opportunity, hit apply! ***Only shortlisted candidates will be contacted.** Location: MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara Language Requirements: English (Required) Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**