Job Title: Manager I, B2B Sales Job Description The Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client. **You will:** + Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction + Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date + Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities + Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members + Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories + Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market + Be a point of escalation for our clients and respond promptly to any issues + Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed + Work with client contact on reporting and forecasting + Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs) + Work with client contact on reporting and forecasting + Coordinate team incentives and Sales Performance Incentive Funds + Partner and build business relationships with all partners to ensure customer expectations are met **You have:** + 5+ years proven work experience in a sales role + 1+ years of experience in a leadership role + Must be fluent in English on a professional environment + Experience in a BPO environment preferred + A passion for customer experience and driving team results + Experience in operations and strategy building + Excellent Coaching history + A record of developing and retaining great employees + Experience maximizing revenue through best practices + Experience working with Salesforce.com or similar CRM + Experience finding solutions as a manager + Change Management skills Location: BRA SAO PAULO Rua Tagipuru, 906 Barra Funda Language Requirements: Brazilian Portuguese (Required), English Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**