We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.
Primary Function
The Manager, First Line of Defense role leads risk and business performance testing to ensure compliance with regulatory and investor requirements, with a focus on reconciliations, remittances, and audit remediation. It drives operational excellence through policy testing, automation, and process improvements, while developing team skills and fostering innovation. The position partners across departments to ensure accurate investor reconciliation, manages recurring issues, and provides leadership through coaching, performance management, and associate engagement, applying strong knowledge of GSE servicing guides and pooling agreements.
Direct Reports
Team Lead First Line of DefenseSr First Line of Defense AnalystFirst Line of Defense AnalystPrincipal Duties
Risk & Control TestingMaintain a comprehensive testing program for risks and controls to ensure adherence to regulatory requirements and servicing agreements, primarily as it relates to bank reconciliations.Conduct testing of policies and procedures to confirm processes perform as expected and recommend automation or improvements.Team Development & InnovationTeach reconciliation skills and research methods to team members, fostering continuous performance improvement.Encourage innovation through automation and process enhancements.Business Performance Testing: Manage testing activities across Fannie Mae, Freddie Mac, Ginnie Mae, and private investor remittances.Audit & Remediation ManagementLead remediation efforts in response to audit findings or business performance testing results.Partner with respective departments to ensure timely and complete resolution.Operational ExcellenceMaintain and follow established procedures and controls within monthly processes.Research and resolve data issues, proposing solutions for future process enhancements.Develop and enhance operational procedures to strengthen efficiency and compliance.Collaboration & PartnershipPartner with Investor Accounting and internal departments to ensure investor records are accurately reflected in reporting and systems of record.Coordinate with department management to address recurring process issues and implement sustainable remedies.Leadership & People ManagementPerform managerial duties including goal setting, performance monitoring, coaching, and associate engagement.Demonstrate flexibility in adapting to evolving business needs and requirements.Industry KnowledgePossess a strong understanding of GSE servicing guides and the ability to interpret pooling and servicing agreements.Additional DutiesPerform other responsibilities and special projects as assigned by management.Education and Experience Requirements
Bachelor's Degree in Accounting or Finance preferred.6-8 years of Mortgage Servicing experience.3+ years Investor Reporting or Reconciliation experience preferred.Knowledge, Skill, and Ability Requirements
Strong organizational skills and attention to detail.Ability to collaborate with team members to achieve results.Advanced MS Excel experience required including pivot tables, Vlookups and other complex formulas.Proficient in MS Word and PowerPoint.SQL or other database reporting experience preferred.Servicing Director knowledge a plus.Proven ability to build strong relationships with stakeholders, learn quickly, be flexible and think strategically.Strong communication skills to interact with Senior Management and other business units.Working understanding of operational risks and related controls.Understanding of RegAB and USAP Guidelines.While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
Additional Information:
While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.
Company Benefits:
Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!
Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave
Pet insurance
Adoption Assistance
Tuition reimbursement
Employee Loan Program
The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
Newrez NOW:
Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
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