Job Title

Manager - Facility

Job Description Summary

Job Description

[Site Operation]

To achieve the timely and efficient delivery of C&W - PMSI to  client , in support of their business needs in accordance with the service levels and Key Performance Indicators.SPOC on behalf of Cushman Wakefield.Recommend and support on Site’s Critical Operations and deliverables.Deliver high quality, prompt and courteous Services in support of customers’ business needs.To liaise with the client regarding matters on delegated levels of authority.

 Facilities Operation

Manage/Supervise and monitor the functions of facilities including HVAC, Fire Safety, EHS, Power System, Soft Services, BMS , CCTV . FAPA System and any other activity as instructed by client’s SPOC under purview of Contract.Monitor the process of reporting and follow up of requests & complaints from Teleperformance staff stationed at the building to client SPOC .Ensure Documentation checklists pertaining to Daily/Weekly /Monthly are maintained by staff.Inspect Documentation on Request/Complaints log record. Ensure proper follow up and completion on rectification works/pending requests and report to customer as per SLA.Supervise in coordination with client on closures of SNAGs on weekly basis.Support Transition team in seamless HOTO of the FacilityTo implement and monitor a process for liaison with suppliers regarding any damage, loss found, malfunction on office assetsAdvise on additional purchase upon request and approval from  client  SPOC .Manage and Supervise process of Technical and Soft Services is followed to ensure a safe, healthy & hygienic working environment.Initiate Daily, Weekly and Monthly Meetings with client SPOC and take follow ups on the Minutes of the Meetings till closures.

Systems & Procedures

Adapting C&W processes and systems to meet local requirements and agreeing with client SPOC .Implementing C&W processes and systems.Training staff on processes and systems.

Health & Safety and EnvironmentalConduct Risk Assessments of all activitiesImplement safe working systems.Training on H&SE systemsEnsuring compliance as per C&W H&SE processes and systems.Ensuring Accident Log is kept up to dateReporting H&SE statistics and incidents in Monthly Report.

Vendor Management

To liaise with contractors, collect quotations and prepare quotation analysis.To keep and revise the existing contracts with different vendorsTo liaise with vendors on contract renewalTo compare, evaluate and recommend vendors Monthly (or as required) Vendor Meetings to agree Monthly Supplier evaluation and plan for forthcoming month.

Purchasing

Implement and monitor the Procurement process for consumables and goods in agreement with Teleperformance policy and procedure.To monitor delivery from approved supplier and ensure they follow the SLAs.Cost Analysis report to be submitted with optimization on pilferages .

Engineering Management

Over see Technical activity on availability of MEP Equipment at all times . Any abnormalities are to be reported to  SPOC with suitable Plan of ActionAdherence of PPM schedules for Technical services is on time and implemented as per C&W guidelines.Review reports on engineering systems operation and maintenance .Initiate training session on technical service with SME technical (C&W) periodically.

People management

 Training of onsite Employees Counselling of employeesResolving grievance s of onsite team

[Technical Management]

Preparation and execution of 52 weeks PPM schedule for all critical and non- critical equipment’s within set SLA which includes all Electrical, D.G, HVAC, BMS and safety-security systems. • Maintenance of Mall infrastructure. • Third party vendor management. • Mall Repairs and maintenance.Timely reporting of all updates to OML management. M&E spares inventory and record management. Co-ordination with vendor for spares and PPM work. Co-operation with internal team for smooth soft skill operation. [please insert]

Other

Proactively review workplace systems / processes to innovate and continuously improve the business performance and workplace experiencePerforms other duties as requested by your direct managerOccasional requirement to work extended hours during peak times or to assist with major functions/eventsDevelopment of operational standards / playbooks / operating manuals for all aspects of the business

General Responsibilities

Articulate and live the Cushman & Wakefield culture, model organisational values and required behaviour and hold others (employees and peers) accountable for their actions by identifying and acting on behaviour which is inconsistent with agreed standardsComply with all Cushman & Wakefield systems that are in place to meet the health and safety obligations of the organisationWork safely and avoid placing yourself or anyone else’s health and safety at risk by your acts or omissionsComply with Cushman & Wakefield Environmental policies and adhere to procedures and work instructions that are relevant to your activitiesActively participate within a community or practice group by sharing information and strategies that result in the best outcomes for the client and Cushman & WakefieldUnderstand the Cushman & Wakefield brand and expertise of services delivered to ensure all opportunities to provide a full-service offer to clients and staff is availableComply with Cushman & Wakefield policy1.7. Background & Experience[7 Yrs experience in technical field]Worked with MNC / IPC companies in similar role1.8. Qualifications & Technical SkillsDiploma / Degree (BE/BTech)On Hand Experience on MEP EquipmentTrouble shooting and RCA capabilities

Occupation specific capabilities:

Attention to Detail

Planning & OrganizationTime ManagementFinancial AcumenCommunicate EffectivelyBusiness WritingManages Risk & ComplianceSystems & Data Management

Organisational Core capabilities:

DRIVEN: We celebrate determination. Our intrinsic motivation, proactiveness, and service attitude outperform expectations for our colleagues, clients, and communities.RESILIENT: We tackle challenges with grit. We navigate uncertainty with courage and adapt to deliver impactful outcomes.INCLUSIVE: We value curiosity and collaboration. We seek out different perspectives, listen actively and turn feedback into solutions.VISIONARY:
We foster forward thinking.  Our continuous quest for improvement is guided by our desire to design a better future for our colleagues, clients and communities.ENTREPRENEURIAL:
We act like owners. We are resourceful, creative, and agile, and we balance competing needs to create impactful solutions for the real estate industry.

DRIVEN: We celebrate determination. Our intrinsic motivation, proactiveness, and service attitude outperform expectations for our colleagues, clients, and communities.

Individual Contributors

Proactively sets and pursues ambitious goals that advance client and colleague success, articulating the anticipated impact.Breaks down goals into actionable tasks and routinely reviews progress to overcome obstacles and ensure timely achievement.Actively communicates with stakeholders to align objectives and progress reports, demonstrating accountability and a commitment to exceeding expectations.

People Managers

Cultivates a culture deeply invested in elevating client and colleague success, always looking to contribute that critical '1% more'.Encourages and supports team members to set and achieve goals that stretch their capabilities while remaining achievable.Facilitates access to resources and removes obstacles, ensuring the team can fulfill their commitments and drive impactful outcomes.

Executives

Strategically connects team initiatives to the company’s mission and client success, communicating the value of these actions both internally and externally.Identifies and dismantles barriers to progress, ensuring the team has the momentum and support needed to deliver on commitments.Engages with stakeholders to forge strong alignments, facilitating the delivery of innovative solutions that propel the organization forward.

RESILIENT: We tackle challenges with grit. We navigate uncertainty with courage and adapt to deliver impactful outcomes.

Individual Contributors on outcome

Proactively identifies issues and contributes to solutions, demonstrating adaptability to evolving circumstances.Regularly develops and communicates contingency plans ('Plan B') to ensure continuous progress towards objectives.Embraces a learning-oriented approach, analyzing and sharing lessons from mistakes to foster collective knowledge.Demonstrates agility in adjusting to changing priorities and maintains progress with a focus delivery.

People Managers

Leads change effectively by translating it into actionable steps for the team and addressing uncertainties head-on.Effective communicator, guiding teams through transitions with clear communication.Encourages the team to think creatively about solving problems, assessing, and implementing alternative strategies for success.Coaches team members to build their resilience, fostering a culture that values adaptability and collective problem-solving.

Executives

Seizes opportunities in uncertain times, aligning team actions with broader organizational goals and client needs.Ensures organizational agility by seeking and encouraging alignment across different teams during change.Models resilience by focusing on strategic goals, enabling the organization to navigate and grow through adversity.

INCLUSIVE: We value curiosity and collaboration. We seek out different perspectives, listen actively and turn feedback into solutions

Individual Contributors

Demonstrates thorough consideration of diverse perspectives and feedback before finalizing tasks, ensuring collective agreement on deliverables.Practices active listening, valuing others' contributions as opportunities for learning and growth.Actively seeks feedback and integrates it into work processes, enhancing personal and team performance.Aligns personal conduct with Cushman & Wakefield's code of conduct, fostering a culture of respect and integrity.

People Managers

Fosters a collaborative team environment inviting diverse perspectives to enrich decision-making and trust-building.Regularly reviews and adjusts team processes and policies to ensure equitable opportunities for all colleagues.Provides constructive feedback while welcoming different viewpoints to promote a two-way dialogue for continuous improvement.Recognizes, rewards, and holds the team accountable for contributing to an inclusive culture and practices.

Executives

Ensures the implementation of diverse and equitable processes within their remit, aligning with strategic inclusion goals.Serves as a trusted advisor by representing and advocating for many perspectives in decision-making forums.Cultivates a community where teams are encouraged to engage in reflective practices and contribute to the greater good of society.Leads by example in incorporating a growth mindset, sharing knowledge and opportunities broadly, and promoting cross-functional collaboration without immediate self-interest.

VISIONARY: We foster forward thinking.  Our continuous quest for improvement is guided by our desire to design a better future for our colleagues, clients and communities.

Individual Contributors

Consistently demonstrates curiosity by asking insightful questions to gain a deeper understanding and drive innovation.Leverages new knowledge to propose solutions that enhance outcomes for clients and colleagues.Proactively considers the future implications of actions, contributing to long-term strategic goals.Embraces calculated risks in pursuing innovation, recognizing that valuable lessons often come from unconventional attempts.

People Managers

Articulates and instills a clear and compelling vision of the department's future that motivates continuous improvement.Fosters opportunities for team members to seek clarity, learn, and contribute to the department's vision.Cultivates a departmental philosophy that challenges the status quo, aligning with positive organizational change and innovation.

Executives

Establishes forward-thinking processes and policies that are in harmony with the evolving vision of the organization.Recognized as an internal expert, contributing thought leadership on key topics that shape the organization's future.Champions initiatives that connect the organization's vision with community advancement and public service.Demonstrates servant leadership by guiding the organization to prioritize the well-being and growth of internal and external communities.

ENTREPRENEURIAL: We act like owners. We are resourceful, creative, and agile, and we balance competing needs to create impactful solutions for the real estate industry.

Individual Contributors

Demonstrates initiative by proactively identifying opportunities for improvement and leading projects that contribute to business goals.Exhibits a bias for action by eagerly volunteering for new challenges and swiftly implementing solutions.Takes full ownership of outcomes by setting ambitious targets and rigorously tracking progress against objectives.Supports peers and collaborates across departments, sharing knowledge and skills to empower the team.

People Managers

Encourages team members to take the initiative, fostering a climate where proactive problem-solving is rewarded.Cultivates a bias for informed action, valuing swift decision-making and pursuing solutions.Owns the team results, ensuring clear accountability and celebrating successes while learning from setbacks.Empowers team, delegates effectively, and provides resources for autonomy and growth.

Executives

Leads by example in taking initiative and championing projects that address market trends and client needs.Displays a strong bias for action by quickly mobilizing resources and support for initiatives.Assumes accountability, celebrating achievements, and instituting a learning culture from various outcomes.Empower others to take charge of initiatives, ensuring a culture where entrepreneurial thinking is valued at every level.

Nitin Mishra

INCO: “Cushman & Wakefield”