Manager Client Solutions
Acosta Group
**DESCRIPTION**
The **Client Solutions Manager** is primarily responsible for establishing themselves as the "trusted expert", direct owner and serve as the main conduit between the company and our client. This individual will also be responsible for developing and supporting a positive relationship between the internal teams and the external client teams. The result will be driving sales of our clients' products at retail and growing their business relationship with the company.
**RESPONSIBILITIES**
+ Clarify client expectations for the leadership team and continually validate that we are meeting and exceeding outlined expectations.
+ Provide extensive, insightful analysis recommendations and product performance for assigned national and/or regional retail circuits.
+ Coordinate all new initiatives and client-specific reporting.
+ Integrate them into the business, attends all relevant meetings and works on further developing the relationship with external client teams.
+ Communicate confidently and concisely with executive-level contacts within the company, client and assigned retail circuits while providing recommendations based on solid research and analysis.
+ Work collaboratively with the client account team to develop account plans and strategies.
+ Responsible for all client service issues.
+ Respond to and resolve issues in a timely manner, balancing customer satisfaction, quality, and relevance.
+ Manage the communication of client expectations throughout entire account team.
+ Collaborate with internal account leadership team to provide actionable strategy recommendations in order to drive sales in the most efficient and cost-effective manner.
**QUALIFICATIONS**
+ **Bachelor’s degree** or equivalent combination of education and relevant experience.
+ **Prior experience** in food brokerage, retail operations, or set/execution work is required.
+ **Supervisory or team‑lead experience** with the ability to coach, direct, and motivate others.
+ Strong interpersonal, organizational, and sales skills, with a proven ability to influence and build relationships.
+ Clear, professional communication skills with comfort engaging cross‑functional teams, clients, and retailer partners.
+ Ability to use essential tools and equipment for retail execution (e.g., calculators, communication devices, simple hand tools, case cutters, pallet jacks).
+ **Valid driver’s license and reliable transportation** , with the ability to drive for extended periods as required by the territory.
+ **Willingness to work in cold environments** (refrigerated/freezer sections) during store visits.
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**ABOUT US**
Acosta is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.
Specializing in retail sales services, digital strategy, and business intelligence, Acosta empowers brands to thrive in the world of omnichannel shopping. Our sales and digital teams build lasting relationships, ensuring our client brands get the space they deserve in stores and outperform the competition online, while our merch reps make brands shine in retail locations across the world.
But it’s not just about what we do – it’s about who we are. With a team of over 20,000 associates, we’re a community of forward-thinking, value-driven professionals committed to an unmatched level of trust and transparency in the industry. And, we understand the importance of work-life balance, which is why many of our field roles provide our associates with flexible scheduling options. Join us and be a part of a team that values growth and making a real impact for our clients, retail partners and their customers.
Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.
Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.
The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov)
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Acosta, and its subsidiaries, is an Equal Opportunity Employer
**Job Category:** Retail
**Business Unit:** Sales
**Salary Range:** $61,500.00 - $70,000.00
**Company:** Acosta Employee Holdco LLC
**Req ID:** 21684
**Employer Description:** ACOSTA\_EMP\_DESC
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