Manager Call Center and Backoffice Support Job ID 226738 Posted 02-Jul-2025 Service line GWS Segment Role type Full-time Areas of Interest Customer Service, Facilities Management Location(s) Karachi - Sindh - Pakistan **About us:** CBRE is the global leader in commercial real estate services and investments. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across every geography. CBRE is the place where talented people who want to do impactful work can realize potential in every dimension. **CBRE Global Workplace Solutions (GWS)** As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings. **The Opportunity:** + Lead call centre team for efficient and smooth operations with customer-centric approach. + Carry out quality checks for the E2E closure of all type of workorders in the system as per the defined protocols. + Prepare for weekly, bi-weekly and monthly reports for meetings with customer and CBRE team to evaluate operational performance. + Be confident to discuss issues, analyse and understand trends within data. + Supports LOM for the preparation of MYP and budgeting for opex and capex activities via historical data and analysis. + Ensure that Asset Condition Surveys of the service stations are conducted timely in coordination with the field staff and L3 vendors. + Lead PSCs for the actions and closures associated with BEA, ISA, FRA and RADAR in close coordination with the client, field team & other stakeholders. + Lead PSCs for updating the asset data on a regular basis at FMP and other documents in close coordination with project manager and field staff. + Lead PSCs for the recording of CNB in coordination with finance team on monthly basis. + Lead PSCs for the timely and accurate generation of PRs and P.Os in FMP and COUPA. + Lead PSCs for the planning of CEI Inspection and preventive maintenance in close coordination with LOM. + Lead PSCs for recording of asset movements and timely reporting to the client with update in the FMP and FAR to park relevant asset at designated cost centre. + Managing client’s inventory having around 70 SKUs of worth around PKR 200M at 3 client’s operated locations. + Ensure all sites explosive cases are timely tracked and responded with closure of cases as per given deadline and consistently follow-up with relevant stakeholders for closure of assigned actions. **Key Challenges:** + Service Delivery Team Management: Generate a passion for operational delivery and continuous improvement within his/her direct reports + Customer Management: Pro-actively communicate with various client stakeholder levels (retailers, sales & ops, network delivery, etc.) **Job Knowledge, Skills & Experience:** Specify the educational background, qualifications and experience typically required to perform the job fully and effectively. **Education** Business graduate **Experience** Five years’ experience in Facilities Maintenance activities with preferably 3 years at call center. Knowledge in maintaining Fuel Station sites would be an advantage. **Languages** Strong verbal and written communications skills in English language. **Computer Literacy** Extensive working experience in MS Office, FMP systems. **Supervisory** Good in planning, organizational and leading people. **Work Time** As per work requirement **So, what's in it for you?** + Autonomy in Work - We support and reward creators and doers, encourage innovation and an entrepreneurial mind-set. + Multi-Dimensional Growth - You will have the resources and developmental opportunities to succeed and the space and mobility to chart your own course. + Talented High Performers - You will have the opportunity to work with some of the most talented people in our industry, tackling our clients most complex challenges. + Values deeply ingrained - You'll experience a culture grounded in our values of respect, integrity, service and excellence (RISE). + lnclusivity and Accessibility - We enable, value and embrace diverse perspectives across many dimensions. + Safety and Well-Being - You'll be provided with the work environment, resources and tools to feel like your most productive self and offered support for your total wellbeing. **If the above interests you, we would love to hear from you!** Our ambitious growth plan creates the space for dynamic colleagues to build non-linear career paths. We share a commitment to excellence and believe the best work happens in connected communities where respect for each other is foundational. Our collaborative culture is built on our shared values - respect, integrity, service, and excellence - and we value the diverse perspectives, backgrounds, and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)