**Job Description** **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It Possible.** You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets. **How you will contribute** You will: + Manage the order fulfilment process, respecting the customer segment and channel mix + Balance supply constraints and delivery of service levels through cross-functional alignment + Use appropriate tools and processes such as availability checks and stock allocation rules + Effectively manage new product introductions and product withdrawals to maximize sales and to minimize write-offs **What you will bring** A desire to drive your future and accelerate your career and the following experience and knowledge: + Good numerical, analytical and logical reasoning skills + Microsoft office applications + High-level of SAP competence + An FMCG/CPG company + A customer-facing role within customer service, logistics or sales + Experience in an order-to-cash environment + Experience in customer service, logistics and sales + Good knowledge of the total supply chain/order-to-cash process + Strong analytical and problem-solving skills **More about this role** The role of an OTC is to lead the team to set high standards of customer service excellence, of working with customers as well as rest of the supply chain to build an efficient, collaborative and aligned supply chain system. Provide opera‐tonal focus to drive customer service values and behaviors **What you need to know about this position:** + Collaborate with the customers to build an aligned and efficient supply chain. + Run the Customer Stock Replenishment VMI system for Customer Service. + Drive the **Fill Rates** for MT/Ecom Customers. + Partner capability building on service and cost and extending the supply chain influence on on-shelf availability. + Improve performance on CS KPI’s and management information reporting process (e.g., CFR, SAMBC, CRS / ARS etc.). + Develop various customer offerings and per‐form post-cost benefit evaluations. **What extra ingredients you will bring:** + Drive effective cross-functional communication among stakeholders including sales, logistics operations, demand planning, product supply and external partners. + Achieve KPIs targets including customer ser‐vice, invoice accuracy, overdue and deductions through effective implementation of processes. + Focus on account or channel-specific initiatives in efficient replenishment and availability while driving the implementation of joint value-creation initiatives identified through customer collaboration. + Deliver enhanced service by driving the implementation of customer supply chain improvement initiatives and building deep relationships with the customer. **Education / Certifications:** + University Degree with Prior Experience in Supply Chain/Customer Service Domain for a reputed organization **Job specific requirements:** **Technical / Work-based Skills** + Experience in CS&L function, ideally with excel‐lent knowledge of OTC management and pro‐cesses, customer supply chain management. + Cross-functional experience (sales, CS&L controlling, demand planning, and logistics and warehousing knowledge) + SAP, information systems, process design, standard operating procedures + Experience leading and developing a team + Able to **analyze data** and derive insights into action with a focus on delivering to timelines and KPIs + Great interpersonal, teamwork and communication skills ❑ Able to influence, negotiate and apply commercial acumen. **General Skills / Attributes** + Effective written and oral communication. Actively demonstrates the Mondelēz values and ways of working. + Self-motivated, good conversational and influencing skill + Drive to take on challenges and deliver on them + Ability to handle high stake conversations independently + Eye for detail without losing focus on the big picture Within Country Relocation support available and for candidates voluntarily moving internationally some minimal support is offered through our Volunteer International Transfer Policy **Business Unit Summary** **Mondelez India Foods Private Limited (formerly Cadbury India Ltd.) has been in India for over 70 years, making sure our mouth-watering and well-loved local and global brands such as** **_Cadbury_** **chocolates,** **_Bournvita_** **and** **_Tang_** **powdered beverages,** **_Oreo_** **and** **_Cadbury Bournvita_** **biscuits, and** **_Halls_** **and** **_Cadbury Choclairs Gold_** **candies get safely into our customers hands—and mouths** **_._** **Headquartered in Mumbai, the company has more than 3,300 employees proudly working across sales offices in New Delhi, Mumbai, Kolkata and Chennai and in manufacturing facilities at Maharashtra, Madhya Pradesh, Himachal Pradesh and Andhra Pradesh, at our global Research & Development Technical Centre and Global Business Hub in Maharashtra and in a vast distribution network across the country. We are also proud to be recognised by Avatar as the Best Companies for Women in India in 2019 – the fourth time we’ve received this award.** Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. **Job Type** Regular Order Management (OTB) Customer Service & Logistics At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast. Join us and Make It An Opportunity! Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.