Job Description

 WHAT IS THE OPPORTUNITY?

Are you a talented, creative, and results-driven professional who thrives on delivering high-performing applications? Come join us!
Global Functions Technology (GFT) is part of RBC’s Technology and Operations division. GFT’s impact is far-reaching as we collaborate with partners from across the company to deliver innovative and transformative IT solutions. The Fraud, Anti-Money Laundering, and Law IT area is a dynamic team partnered with RBC clients across Legal, Compliance, Financial Crime, Capital Markets, Personal and Commercial Banking and Wealth Management. We develop and support a wide suite of applications tailored to business needs.
We are looking for a highly motivated individual to manage the development, implementation and support of IT SRE and Production Operations analytics initiatives and reporting. The role will be responsible for designing, collecting, and preparing SRE related reports for metrics and KRI's for management, Audit, and regulatory reporting. The role will help define and deploy standardized reporting across Fraud, AML, and Law IT applications.

WHAT WILL YOU DO?

Responsible for the management of SRE related reporting for the Fraud, AML, and Law IT teamAssessing the scope and resources required of various analytics projects and working with manager to define necessary resources.Managing client relations to ensure that expectations for dashboards are managed and fulfilled.Monitoring and communicating key performance metrics and operational challengesLeverage enterprise monitoring and reporting tools and applying their adoption across FAMLAnalyze metrics for determination of emerging issues or trendingAssess and adopt Enterprise Gen AI tools as it relates to KPI’s and metricsCollaborate and contribute with Application Support and Maintenance teams for continuous improvement

WHAT DO YOU NEED TO SUCCEED?

Must have:

Familiarity with project management tools including JIRA for task management, Confluence for documentation, Excel for data analysis and reportingDemonstrated ability in written and oral communication skills along with strong presentation skills. Ability to determine the information and communication needs of technical and business stakeholdersStrong organizational, project management and time management capabilities with experience in agile and waterfall methodologiesDemonstrated strong interpersonal and collaborative skills

Nice to have: 

Knowledge and experience with ServiceNowPMP, Agile, or other relevant project management certificationsStrategic thinker with excellent interpersonal skills to work across technical functions and business units

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

A world-class training program in financial services

Flexible work/life balance options

Opportunities to do challenging work

#LI-POST

Job Skills

Big Data Management, Budgeting, Business Performance Management, Client Relations, Client Relationship Management, Communication, Critical Thinking, It Reporting, Knowledge Organization, Long Term Planning, Operational Analytics, Performance Management (PM), Production Operations, Taking Initiative

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-10-20

Application Deadline:

2026-02-28

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.