Job Title

Manager - Administration

Job Description Summary

Manager-Admin (Manager - Facility (Admin with tech knowledge with PMS & customer & client orientation- consulting background preferred)

Job Description

About the Role:

· Always manage the occupant’s complaints.

· Manning of helpdesk and answering to all service calls from occupants as per defined etiquettes.

· Logging on the calls in the soft copy (on software online).

· Acting on all the service calls by coordinating the service vendors and getting the requested work done.

· Follow up on all pending complaints.

· Manage & record Move in/Move out of residents as per defined guidelines/instructions.

· Escalating the complaints received for repairs, cleaning, stationery and as stated by PM to the respective departments for early resolution.

· To check back with complainant for closer of complaints reported by technicians, HK Staff or other agency for correctness.

· Handling covid Management. (Procurement of material, Conduct Vaccination and RTPCR camps, Communication with residents on Covid and other medical help, Send covid tracker to all residents/Authority).

· Meet the resident in case of any major complaint.

· Proper upkeep of the records pertaining to service calls and response statements.

· Provide MIS reports on daily/monthly basis.

· Provide MMR, Newsletters on monthly basis.

· To process Domestic help/drivers/Club membership cards.

· Filling of all documents and files.

· Proactively look for any deviations/defects and log such defects.

· Maintain record of Club Bookings.

· Handle queries related to Advertisement/Canopy.

· Sending communication to all residents on E-Board.

· Maintain record of emergency services – Oxygen cylinders, first aid kit etc.

· Taking residents satisfaction survey Monthly/quarterly.

· Take round and maintain observation report and take follow ups on report.

· Coordinate for GBM meetings and events.

· Coordinate with various vendors/departments for Events.

· Coordinate with software (MyGate) Admins for any query resolution.

· Adherence of Management instructions.

About You:
 Graduate
 Minimum Experience – 7+ Years
 Experience within the Facility industry
 Strong written and oral communication skills
 High attention to detail and the ability to operate in a fast-paced environment

Why join Cushman & Wakefield?
As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

 Being part of a growing global company;

 Career development and a promote from within culture;

 An organisation committed to Diversity and Inclusion
We're committed to providing work-life balance for our people in an inclusive, rewarding environment. We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. As part of our ongoing commitment to RAP, Aboriginal or Torres Strait Island Islanders are highly encouraged to join us! (For AUS only) We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

INCO: “Cushman & Wakefield”