At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The R.E.V. (Retention, Engagement, Value) team plays a pivotal role in driving G&L’s double-digit growth agenda. This team is dedicated to retaining and growing high-potential Large Market accounts through a scalable, insight-driven account management model.

We are seeking an experienced Client Manager to help R.E.V. continue its trajectory as a growth engine for G&L. In this role, you will manage a portfolio of approximately 100 Large Enterprise clients, deepen strategic relationships, and drive increased commercial spend. As a trusted advisor, you will provide proactive recommendations aligned to client objectives and position American Express as a key partner in their success.

Key Responsibilities

Meet charge volume and growth targets for your portfolio - by identifying opportunities to retain and grow across a range of clients; build and execute clear strategies to achieve targetsAct as a payment’s expert, offering proactive insights and best practices to optimize client programs, reduce costs, and improve efficiencyNavigate complex client situations, resolve escalated issues, and collaborate with internal teams to remove barriers and maximize client valueCultivate relationships with key decision-makers to drive program optimization and growthEngage, develop, and influence mobilizers at multiple levels within client organizations to showcase American Express’ differentiated valueLead proposal development and pricing for renewals and expansion opportunities; negotiate client contracts and oversee solution implementation

Partner closely with U.S. Account Growth (USAG) organization on identifying and executing growth opportunities

Qualifications

Minimum of 5 years prior strategic relationship management and/or sales experienceMust possess a sense of urgency and deep resilience to drive results and winExperience with managing complex and challenging clientsProven relationship management skills demonstrating a comfort and effectiveness in establishing relationships at C-levels and within cross-functional areas within Fortune 500 companiesEntrepreneurial approach to portfolio management; able to identify opportunities and mange through the sales processInnovative and collaborative approach to solving problems and overcome barriers impacting client value or growthEffective oral and written communication skills, with the ability to influence internal and external partnersAbility to gain in-depth understanding of client needs, to develop and execute a client-focused account plan with limited support and guidanceAbility to effectively present products, technical solutions, and financials to clients in a strategic mannerAbility to travel up to 20% of the timeAbility to work in a hybrid PHX environment

Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.