Role purpose

Working in the Compliance and Risk Team. You will be working alongside the Head -C&R to ensure the integrity of the day-to-day operations of a wide range of Compliance processes being delivered from the service centre. This is a generalist role where you would be expected to get involved with all areas of the compliance and risk function. 
 

To assist in completing and establishing compliance and risk monitoring programme and to build good working relationships with the wider C&R team and partners. To assist with or lead C&R process improvements to ensure the performance of services. Assist in the handling of tasks received from inception to resolution as and when required. To contribute to and carry out compliance and operational projects as required. To deputise for the Head-C&R in his absence. 
 

Key accountabilities

Describe the areas the role is ultimately responsible for.
 

Assist in managing the end-to-end C&R services for the Mumbai Shared Services CentreMonitor and assign tasksAllocate appropriate levels of resourceSupport the allocation of team resource to meet business demandConduct periodic internal reviews or audits to ensure that compliance procedures are followedDirect the internal investigation of compliance issuesIdentify compliance issues that require follow-up or investigationDisseminate written policies and procedures and training related to compliance activitiesTrack and report on progress to relevant parties including managing and escalating any issues and scope changes (progress/risks/issues)Ensure all aspects of compliance are metMitigate service delivery risksProactively contribute to on-going development and process improvementsUndertake analysis of Country hits, entities, and/or names of individuals within the process instruction and by judgement assess whether the instruction is compliant with the PolicySupport the allocation of team resource to meet business demand.Make appropriate recommendation supported by robust evidence a documented rationale to Sign Off 

Experience and personal qualities

Previous experience in Compliance & Risk of shared service implementationAt least 7-8 years of experience including 5-6 years Subject Matter Expertise in Compliance & Risk domain covering Accreditation, Sanction Checking, Transaction Monitoring, Suspicious Activity Reporting. Operational Risk and Fraud experience would be advantageousExcellent communication skills in English – both written and verbalThe ability to manage across multiple time zones within a fast-paced and diverse cultural environmentProficient in Microsoft OfficeGood hands-on experience with reportingA proven track record of achieving resultsDemonstrated ability to pro-actively report and present to Senior ManagementStrong creative problem solving and analytical thinkingFlexibility and responsive to changing situations; adaptableExcellent time management skills and the ability work autonomouslyAbility to deal with customers and employees at all levels within the organisation