Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference and a flexible and supportive environment, we can help our customers achieve their dreams and aspirations. **Global Operational Risk & Resilience Oversight (ORRO)** is an independent second line risk function that provides challenge and oversight and guidance to a variety of stakeholders so that operational risks are appropriately managed and in alignment with risk appetite. Specifically, the ORRO department is responsible for providing independent oversight of policies, procedures and standards concerning the measurement, monitoring, control and reporting of risks. Reporting to the **AVP of Global ORRO Governance, Strategy and Risk Programs Oversight** , this manager role will support the _Governance & Reporting_ pillar and will provide oversight a challenge over the key metrics and trends to support operational risk posture. The position requires a good foundation and understanding of **_OSFI E-21 Operational Risk & Resilience Management guideline_** , specifically around key risk indicators. The position also requires risks and controls knowledge and experience, and solid communication and influencing skills. This position will operate across multiple segment risk teams and their businesses, functions, and geographies, to promote and enhance awareness of risks and controls. This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice. **Position Responsibilities:** + Support the **Operational Risk Metrics methodology** and program, including identifying opportunities for improvement and socialization with key stakeholders. + Perform metrics validation (ensuring completeness and accuracy with source information), conclude and report on findings and recommendations. + Compare metrics against industry best practices and propose changes to align with risk exposure or emerging risk. + Perform thematic reviews – deep dive into metrics behaviors and use key data insights to validate metrics are still measuring the right risk exposure and behavior. + Engage in training activities to support first and second line adoption of the methodology and program. + Support the monthly reporting to risk committees. **Required Qualifications:** + Minimum 3-5 years' experience in Reporting and Metrics detailed analysis, including governance and project management skillset. + Experience with developing business case, project overview and dashboard, presentations (highly proficient with PowerPoint, Visio, etc.) + Decision-Making: Ability to make informed, timely decisions to keep projects on track. + Communication Skills: Strong written and verbal skills for reporting, presentations, and facilitating meetings. + Strong understanding of operational risk is preferred, but not required + Ability to build and manage relationships with various key internal stakeholders from key contributors to senior executives. + Strong analytical and problem-solving skills **Preferred Qualifications:** + University degree from reputable university + Good foundation in operational risk management **_When you join our team:_** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido