At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.  

How will you make an impact in this role?

The eCRMs Product Manager serves as the single point of accountability for business-aligned eCRMs capabilities, supporting GCS international Stakeholders. The Product Manager will be essential to how we unlock scaled value and impact for the enterprise by supporting our CRM applications across ONE.force. This role is Outcome focused, acting on behalf of the business to refine business Change Management demand and drive delivery of Business Investment Demands and Change Requests and related CRM capabilities—independent of underlying systems or platforms.

Partnering closely with a set of Global business stakeholders, the Product Manager leads intake, discovery, and roadmap definition, ensuring solutions are aligned to business priorities, scalable across the enterprise, and effectively adopted.

Responsibilities Include:

Business Ownership & GCS International Alignment:

Act as the single point of contact for G&L GCS Segment

Build deep understanding of business teams, objectives, and operating models

Proactively lead and help prioritise initiatives enabled by eCRMs capabilities

Act with a multi-market lens to match the business’ focus

Build and maintain a Segment focused roadmap of initiatives

Intake, Discovery & Requirements

Manage intake and demand from GCS stakeholders

Lead discovery to identify problems, opportunities, and value hypotheses

Break down business needs into clear features, epics, and requirements

Serve as subject matter expert across discovery, development, testing, and support

Delivery Partnership

Partner with Product Strategy, Product Design, Engineering, and Architecture to design, prioritise, and deliver solutions

Ensure guided selling and related eCRMs capabilities are intuitive, effective, and scalable

Balance business urgency with technical feasibility and enterprise standards

Adoption & Continuous Improvement

Drive scalable adoption through stakeholder engagement and feedback loops

Capture user insights and translate them into continuous improvements

Establish and promote best practices for eCRMs usage within GCS

Minimum Qualifications:

Proven experience as a Product Manager or Capability Owner in a business-aligned model

A background working with enterprise CRM solutions

Experience leading discovery and requirements definition

Excellent stakeholder management and communication skills

Preferred Qualifications:

Comfortable operating in agile or hybrid delivery environments

Project / program management

Experience within or supporting Commercial payments industry advantageous

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.  

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salariesBonus incentivesSupport for financial-well-being and retirementComprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)Flexible working model with hybrid, onsite or virtual arrangements depending on role and business needGenerous paid parental leave policies (depending on your location)Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)Free and confidential counseling support through our Healthy Minds programCareer development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.