Position Summary

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

Manager, AI Strategy & Operation role is part of a newly formed AI Transformation Team under the Business Management Organization. This role focuses on executing the strategy and operation that align to company-wide AI transformation objectives. Through these AI projects, this role delivers tangible business results to achieve strategic business objectives, operational efficiency and innovation. This role reports to the Director, Head of AI Transformation Team.

Role and Responsibilities

AI Platform/Service Operation

Plan and execute the rollout of new AI platform/service features to internal usersLead beta testing and user acceptance testing of new AI platform/service featuresLead AI platform/service operation including AI agent publishing, API & MCP request reviews, and user authority managementConduct training and provide guidance of new AI platform/service features to internal usersTrack AI platform/service usage, manage VOC, and mitigate risksDrive follow-up action items based on performance and usage analysis

Market Research and Benchmarking

Proactively search and stay current with emerging AI & ML technologies and industry trendsIdentify opportunities and develop plans for application within the businessConduct benchmarking of industry, headquarter, and other subsidiaries to identify and leverage best practices

Execute AI Strategy & Governance

Execute company-wide AI strategy and roadmapsDetermine strategic approach for AI platform/service operation and set strategic prioritiesPresent insights, proposals, business cases, and progress updates to leadership and internal stakeholders.  Translate complex technical concepts into actionable decisions to achieve operational excellence

Support AI Use Case Discovery and End-to-End AI Lifecycle Execution

Support discovery of tangible AI use case opportunities and pain points by each business teamParticipate in AI use case discovery workshops and weekly AI Crew meetings with business teamsSupport strategic planning, scoping, design, execution, and tracking of AI use case end-to-end lifecycle including ideation, proof-of-concept, pilot, and scale upConduct data-driven ROI & benefits analysis in planning and conduct KPI analysis post executionIdentify and mitigate AI platform/service risks and blockers from both internal and external factorsManage continuous improvement of implemented AI use casesProvide AI security guidance for internal usersChallenge the status quo in search of new AI-driven processes, ideas, and technology to deliver strategic business objectives

Skills and Qualifications

Minimum Qualifications

Bachelor's degree required; MBA or Master’s degree is a plus5+ years of experience with a Bachelor's Degree or 3+ years of experience with a Master's Degree in AI, Computer Science, Engineering, or related fieldStrong understanding of AI technologies, including machine learning, natural language processing, and data analytics and their application in business processesStrong project management skills and experience with AI implementation toolsStrong analytical abilities to analyze business performance and ROI on AI use case implementation projectsStrong passion to stay current on the latest AI trends and market & industry insights to apply to AI use case implementationExceptional verbal and written communication and presentation skills to both internal and external clients coupled with exceptional Microsoft PowerPoint & Excel capabilitiesAbility to build strong relationships with peers, across the organization and the senior leadership

Preferred Qualifications

2+ years of experience applying AI/ML, including Generative AIExperience in the technology or management consulting industryExperience in leading AI-driven strategy, transformation, and/or adoption projects from concept through deployment, including roadmap creation, cross-functional alignment, data readiness, technical scoping, and enterprise-wide implementationProficiency in data analysis & automation tools (e.g. SQL, Tableau, Alteryx, RPA), deep understanding of AI platforms, and/or Python coding knowledgeCertifications in AI, machine learning, and project management methodologiesExperience in strategy, consulting, innovation, and/or process creation & redesignHigh-level of confidence, integrity, enthusiasm, and presence that fits a fast-paced, energetic and proactive organizationExpertise in critical evaluation of complex problems and providing clear and concise recommendationsExperience leading engagements with the business units and external customersAdvanced problem-solving skills with the ability to work cross-functionally to resolve issues and generate results among potentially conflicting stakeholder positionsExperience defining and managing external partnerships and contracts with technology vendors, consulting firms and solution providers to accelerate AI transformationExperience summarizing and presenting analytical work to senior leadership

The salary range for this role is expected to be between [$126,000]and [$155,500]. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance."

#LI-HM1

Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/

Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.

At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and  provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.