**About the Role** As a Risk Operations Manager (L5) at Uber Global Scaled Solutions (GSS), you will own the end-to-end execution of fraud and risk operations across one or more critical risk domains. This role is for a hands-on risk leader who has grown through investigations and operations, brings deep fraud domain expertise, and can independently lead people, programs, and senior-level stakeholder relationships. You will be expected to run the business, not just manage it—owning outcomes across quality, SLA, cost, risk reduction, and team health, while shaping longer-term strategy in partnership with Product, Data, and Engineering. **What You'll Do** 1. Lead complex fraud investigations and high-severity escalations 2. Manage/develop Uber program managers and risk/fraud investigators 3. Establish and maintain strong process governance across key KPIs - quality, SLA, queue precision 4. Own budget planning, headcount forecasting, and vendor strategy, ensuring cost-effective risk coverage. 5. Partner with Product, Data Science, and Engineering to translate fraud patterns into tooling and automation requirements. **Basic Qualifications** 1. 8+ years of experience in fraud investigations, risk operations, or trust & safety (any industry/domain) 2. 2+ years of people management experience, including managing managers and/or large investigator teams 3. Demonstrated experience personally conducting or leading fraud investigations. 4. Excellent written and verbal communication skills, with experience presenting to senior leadership **Preferred Qualifications** 1. Experience scaling global or multi-region operations. Experience managing BPO/vendor-led operating models 2. Proven ability to partner with Product and Engineering on tooling and automation 3. Background in payments, marketplaces, fintech, e-commerce, or regulated environments Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together. Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role. \*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).