Job Title: Manager, Transformation Job Description 1. Innovation Leadership 2. Strategic Visibility 3. Process Optimization 4. Best Practices and Training: -Drive, deliver, and deploy various Innovation Initiatives -Have a seat on the table and be highly visible across xBRs, client or account meetings, and client visits -Provide end to end assessments and customer journey map to streamline the process and propose the applicable automation tools and process improvement -Lead ideation sessions with the account and co-innovation with the client -Replicate best practices applicable to the account -Establish analysis and action plans related to Innovation to address VOC, CVAs, and prevention/improvement of any Hypercare status -Provide awareness and/or trainings on Automation, Roots, and Six Sigma Location: PHL Quezon City - Tera Tower 16th Floor Language Requirements: Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**