Job Description

What is the opportunity?

The RBC Manager, Services Management (Trade) role is your opportunity to become a critical member of the Client Onboarding team, where you’ll drive exceptional client experiences for highly sophisticated businesses. Your primary focus will be leading commercial and corporate clients through the end-to-end onboarding process, ensuring seamless delivery of tailored solutions for Structured trade products.  

This opportunity is ideal for individuals who thrive in a team environment with a collaborative focus on delivering an exceptional client experience. Previous work experience in the financial services industry with a focus on trade finance and working in a dynamic environment are important for success in this role.

What will you do?

Lead multiple onboarding cases at a time, ensuring client’s onboarding and implementation plans progress in accordance with established expectations.Develop a deep understanding of the structured trade product suite with an understanding of how each product can enable large and complex businesses to meet their specific needs.  Work closely with Client Implementation and Sales team to analyze client’s product requirements to understand their unique needs to develop and execute onboarding process for clients.Effectively engage partners for critical activities in support of the onboarding process.Work in collaboration with a broader Implementation and Sales Team in Transaction Banking to identify, plan & deliver an exceptional onboarding experience for clients.Work to adhere or be ahead of Service level agreements for OnboardingParticipate in adhoc projects related to Client onboarding and Implementation

What do you need to succeed?

Must have:

Minimum 3 years of demonstrated excellence in a financial service role that involved understanding of Commercial or Corporate client structures with a preference on focus on trade finance.Strong critical thinking, communication, and collaboration skillsAbility to work under pressure.Proven track record of delivering an exceptional client experienceExperience with emerging communications and technology (i.e., web-based meetings, social media, digital banking, and mobile applications)

Nice to have:

Post-secondary education at college or university level in business administration or financial management preferred e.g., BBA, B. of Commerce or equivalent work experience

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Ability to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamOpportunities to do challenging work

Job Skills

Active Learning, Adaptability, Business Process Design, Customer Service, Decision Making, Detail-Oriented, Group Problem Solving, Operational Delivery, Teamwork, Time Management

Additional Job Details

Address:

16 YORK ST:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-01-21

Application Deadline:

2026-02-06

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.