Req #: 248281 Department: UW MEDICINE IT SERVICES Appointing Department Web Address: http://uwmits\_hires.uwmedicine.org/ Job Location Detail: **Primary work location may be fully remote within the US or at the UW Tower in Seattle, WA** Posting Date: 07/28/2025 Closing Info: Closes On 08/04/2025 Salary: $12,084 - $13,334 per month Limited Recruitment: **Open to Department employees only** Shift: First Shift **UW MEDICINE IT SERVICES** has an outstanding job opportunity for a **Manager, ServiceNow Solutions** . **PLEASE NOTE: This position is only open to current UW Medicine IT Services employees.** **WORK SCHEDULE** + 100% FTE – 40 hours per week + Day Shift – UW MEDICINE ITS SERVICES CORE HOURS ARE 08:00 – 17:00 (PST), Monday-Friday **DEPARTMENT DESCRIPTION** **UW Medicine IT Services (ITS)** is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), Valley Medical Center (VMC), UW Medicine Primary Care (UWMPC), UW Physicians (UWP), UW School of Medicine (SOM), and Airlift Northwest (ALNW). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission. **POSITION HIGHLIGHTS** + 100% remote opportunity + Values-based work environment + Active departmental Equity, Diversity, and Inclusion Committee + 15 days of vacation your first year – Also, 12 days of sick time, 1 personal holiday, and 11 paid holidays each year + 100% matching, 100% immediately vesting 403(b) **PRIMARY JOB RESPONSIBILITIES** The ServiceNow Solutions Manager provides leadership to a team of technical professionals within the UW Medicine Population Health, Digital Engagement, and Interoperability department in IT Services who are responsible for the design, development, implementation, and monitoring of UW Medicine’s instance of ServiceNow. The ServiceNow Solutions team is responsible for partnering with UW Medicine customers to understand their business requirements, and to implement, optimize, and further develop the ServiceNow platform in support of patient care and business objectives. + Oversight and leadership of the team + Budget lifecycle management + Cultivating strong internal and external customer relationships + Establishing strong vendor partnerships in support of system optimization and stability + Leading the development of the ServiceNow platform roadmap in partnership with other teams and stakeholders + Ongoing development of policies and procedures to ensure reliable monitoring and support of system operations + Ensuring documented design standards exist, are routinely reviewed, and are updated **REQUIREMENTS** + Bachelor’s degree Computer Science, Information Technology, or related field or equivalent combination of education/experience + 6+ years of experience which must include the below + 4+ years’ experience in program management, including leading a team in program creation, build, and implementation + 5+ years’ experience in project management + Proven experience managing larger transformation programs, automation, or process improvement + Strong experience in negotiation and influencing to deliver on project objectives, especially with governance committees + Strong conceptual and analytical skills demonstrating outside-the-box critical thinking skills + Demonstrated experience in Agile concepts and tools + Strong experience in initiative-taking risk assessment and management in project delivery + Advanced knowledge of automation tools and practices, including RPA, with firsthand implementation and continuous improvement experience + Demonstrated superior organizational redesign experience + Demonstrated experience successfully implementing change in complex organizations + Initiative-taking, with a process improvement mindset + 4+ years’ experience mentoring, leading, or managing technology and/or business professionals + Demonstrated management and leadership capabilities with proven ability to influence in matrix environment + Proven ability to make administrative/procedural decisions and provide guidance and leadership to staff **ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER** UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. **Become part of our team. (https://www.uwmedicine.org/jobs)** Join our mission to make life healthier for everyone in our community. University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.