Manager, Service Test Engineering , Amazon Devices Reverse Logistics
Amazon.com
Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced ground-breaking devices like Fire tablets, Fire TV and Amazon Echo. What will you help us create?
The Role:
As a manager of the Service Test Engineering team, you and your team are responsible for defining, developing, deploying, and sustaining hardware screening test solutions and repair/refurbishment processes to support Amazon Devices products. This includes utilizing experience in test strategies, both internally developed and outsourced, to then assess production SW solutions and tests, and identify strategic platform solutions to support a wide variety of product lines. The Service Test Engineering Manager will lead a team of Service Test Engineers to develop global service test strategies which align to the organizational goals and cost objectives. Service Test engineering will determine whether solutions will be developed internally or with 3P partners prior to global deployment. Your team will also support the set-up and training across global screening and service locations.
Key job responsibilities
In this role, you will:
- Develop partnerships with internal technical stakeholders and external suppliers to define the test strategy for devices returns.
- Ensure successful implementation into global and regional support strategies.
- Manage resources and investments in CapEx to tactically deliver results in alignment with organizational and business unit strategies.
- Create technical requirements for compliant screening and repair operations through stable and scalable solutions.
- Identify risks and advocate for opportunities with SW and HW design teams to ensure efficient device recovery.
- Lead cross-functional continuous improvement programs which focus on people, processes, and equipment/fixturing to deliver more efficient device recovery.
- Represent post-sales support in closed-loop product performance mechanisms.
- Use, advocate for, and influence the use of generative AI solutions to improve team efficiency and operational execution success.
- Travel Required up to 20% (Domestic and International)
About the team
Amazon Device Reverse Logistics’ (ADRL) vision is to power the circular economy by giving consumer electronic products another chance to be loved. The ADRL mission is to delight consumer electronic customers worldwide by offering an Original Equipment Manufacturer (OEM) return experience that delivers maximum margin recovery through flexible and world-class products and services.
The Service Test Engineering Manager will be the technical domain leader within ADRL, communicating risks and opportunities while influencing the overall business strategy of the organization. The candidate will regularly work across multiple levels of the organization, ranging from IC to Director-level leadership.
The Role:
As a manager of the Service Test Engineering team, you and your team are responsible for defining, developing, deploying, and sustaining hardware screening test solutions and repair/refurbishment processes to support Amazon Devices products. This includes utilizing experience in test strategies, both internally developed and outsourced, to then assess production SW solutions and tests, and identify strategic platform solutions to support a wide variety of product lines. The Service Test Engineering Manager will lead a team of Service Test Engineers to develop global service test strategies which align to the organizational goals and cost objectives. Service Test engineering will determine whether solutions will be developed internally or with 3P partners prior to global deployment. Your team will also support the set-up and training across global screening and service locations.
Key job responsibilities
In this role, you will:
- Develop partnerships with internal technical stakeholders and external suppliers to define the test strategy for devices returns.
- Ensure successful implementation into global and regional support strategies.
- Manage resources and investments in CapEx to tactically deliver results in alignment with organizational and business unit strategies.
- Create technical requirements for compliant screening and repair operations through stable and scalable solutions.
- Identify risks and advocate for opportunities with SW and HW design teams to ensure efficient device recovery.
- Lead cross-functional continuous improvement programs which focus on people, processes, and equipment/fixturing to deliver more efficient device recovery.
- Represent post-sales support in closed-loop product performance mechanisms.
- Use, advocate for, and influence the use of generative AI solutions to improve team efficiency and operational execution success.
- Travel Required up to 20% (Domestic and International)
About the team
Amazon Device Reverse Logistics’ (ADRL) vision is to power the circular economy by giving consumer electronic products another chance to be loved. The ADRL mission is to delight consumer electronic customers worldwide by offering an Original Equipment Manufacturer (OEM) return experience that delivers maximum margin recovery through flexible and world-class products and services.
The Service Test Engineering Manager will be the technical domain leader within ADRL, communicating risks and opportunities while influencing the overall business strategy of the organization. The candidate will regularly work across multiple levels of the organization, ranging from IC to Director-level leadership.
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