IDEMIA Public Security, a division of IDEMIA Group, is the leading provider of secure and trusted biometric-based solutions, transforming public and private organizations across the globe. Our industry-enabled and client-specific solutions draw upon decades of expertise in biometrics to revolutionize the fields of public security, justice and public safety, travel and transport, identity, and access control. Built on privacy and trust, our market-leading iris, fingerprint and facial recognition solutions top independent benchmarking for accuracy, fairness and scalability. These exacting standards enable our clients to build safer, fairer societies where people can live, interact, and move about freely. With 4000+ employees around the world and 150+ partners worldwide, we offer more than just a job - we provide a dynamic environment where innovation thrives, opportunities abound, and your talents are valued. Be part of a global leader shaping the future of biometric based technology. Learn more here.
ResponsibilitiesEssential Job Functions (includes but is not limited to): Responsible for financial performance of all enrollment services in the territory assigned. This includes utilizing support departments such as Facilities, Partnerships and Sales to:
Review and understand financial reports, support assessment activities to improve financial reportingDevelop and execute sales plans, in coordination with Sales teamSupport and execute Profit Improvement Plans, in coordination with Executive, Operations, and Sales teamDevelop and execute marketing and promotional plans, in coordination with Marketing teamIdentify areas for enrollment center expansion, in coordination with Customer Experience and Partnerships teamsIdentify financially underperforming enrollment centers and develop cost improvement plans which could include changes in staffing levels, hours of operation, relocation of facility, renegotiation of feesIdentify and develop Partner level relationships and incentive plansActivity engage in subordinate Training and Development plansEvaluate Monthly P&L reports to evaluate and develop improvement plansEvaluate Monthly Site level PL to evaluate and develop improvement plansDevelop and execute employee incentive plansCoordinate Competitive analysis and develop actions plans based upon analysisSupport Pricing recommendations and RFP cyclesSupport the development of the annual budgets and quarterly financial forecastsSupport management, reporting, and monitoring of departmental KPIsResponsible for establishing and directing the maturation of Enrollment Services Division customer service culture, in coordination with Operations Director.Responsible for achieving a superior level of customer satisfaction in the territory assigned. Customer include: government agency personnel, applicants, enrollment center partners and enrollment agents. This includes utilizing support department to: Provide regular in-person visits to enrollment center locations which will include identifying and executing improvements in the appearance and efficiency of enrollment centersProvide regular in-person interaction with government agency personnel; Coordinate corrective action plans as necessarySupport and achieve all available contract renewals and insure programs are positioned for successful rebid activities, as applicableResponsible for effective and efficient enrollment center network operations in the territory assigned. Manage team of Customer Service Supervisors responsible for enrollment center day-to-day operations.Ensure compliant and quality delivery of enrollment services to applicants.Meet territory retail and ancillary sales targets and goals.Responsible for Employee Performance objectives, to include performance evaluations, KPI achievement, and hiring/firing evaluation.achievement, and hiring/firing evaluation.Note: In addition to the Essential Functions, also performs similar work-related duties as assigned.
Qualifications Intermediate Proficiency in Microsoft Office (i.e. Word, Excel, PowerPoint, Outlook)Basic Proficiency in Microsoft Office (Project and Visio)Knowledge of Enrollment Center Operations, Standards, and SOPs Ability to achieve compliance to above and motivate others to do so as wellStrong team player attitude and the ability to work as a member of a virtual team Ability to motivate team members to achieve collective goals/standardsAbility to communicate effectively and persuasively via written or oral communication channels to all levels of managementAbility to multi-task assignments and prioritize workload accordingly in a fast-paced environmentEfficient organizational skills, attention to detail, and the ability to demonstrate and follow through on deliverablesStrong work ethic and the ability to adapt in a fast-changing environment, and strong attention to detailAbility to work independentlyOutstanding management skills and an ability to work at all levels in the organizationUndergraduate degree in Business or a related field and 5 – 7 years of related experience in the enrollment/identity services business, or combination of education and experience that would enable performance of the full scope of the positionDemonstrated leadership experience and the ability to manage activities directly or through direct reportsAbility to meet/obtain all required security credentials and training requirements to operate propriety software/systems located within assigned territory.
Note to third-party recruiters: IDEMIA Public Security does not work with third-party recruiters absent a signed agreement and will treat any resumes submitted without a signed agreement as the property of IDEMIA Public Security. In the event that IDEMIA Public Security hires a candidate who was brought to our attention by a recruiter who does not have a signed agreement, IDEMIA Public Security will not pay any fees to the recruiter as a result of the hire.
Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeedIDEMIA is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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