Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Management (4 months maternity cover)

Overview:

The world is shifting digital – and that shift is only accelerating. Seeking a curious, analytical, and strategic self-starter to help Mastercard to scale online payments and merchant tokenisation product. This individual will play a key role within the European Product Management team by helping to manage the product strategy and scale it in the region. This individual will help drive our vision, provide product management support to expansion efforts to make online payments better, faster, and more secure.

•\tAre you a payments expert or have a deep knowledge of e-commerce landscape?
•\tHave you defined and scaled product propositions across a global platform, established go-to-market strategies and implemented improvements within a product life cycle?
•\tHave you developed a product roadmap?
•\tHave you developed customer-facing documentation, aimed at promoting technical solutions to various internal and external stakeholders?
•\tHave you worked with external customers to promote the value of technical solutions?
•\tAre you motivated to stay on the cutting edge of digital payment and technology trends?

This role is a maternity leave cover.

Role:

•\tContribute to product strategy evolution based on data analysis, market trends and market feedback
•\tSupport go to market planning and seek common vision of it by working with European market teams
•\tOwn product readiness activities, such as passing product review process and driving resolution of product implementation defects when necessary
•\tCollaborate with multiple cross-functional teams to ensure their alignment with product plans, objectives, and delivery timelines
•\tLead the migration project from a legacy API to a new API for Europe region:
Acting as the main point of contact for technical and project-related questions. Coordinating the migration pipeline. Managing progress tracking tools
•\tEducate teams on using the tokenisation and authentication payment products, be a subject expert and an advocate of these solutions in the European Region
•\tReview product performance, functionality and maintain and execute European product backlog intake process to drive continuous improvements and enhancements:
o\tCollect feedback from markets and other teams and establish prioritization via regular calls
o\tPresent and justify new product features.
•\tTrack product backlog, releases and changes and make timely communication to all regional stakeholders
•\tLead Compliance program by establishing new cross-functional processes
•\tCommunicating product updates and operational alerts to regional teams to ensure timely awareness and alignment.
•\tEngaging with customers to resolve technical issues, including bug fixes and guidance on best practices for API usage.

All About You:

•\tProduct management knowledge, with significant experience working on product and proposition launches in multiple markets
•\tGood understanding of how payments work, deep understanding of ecommerce checkout landscape, competition, and leading alternative payment solutions
•\tKeen interest in the changing payments landscape, new technologies with a focus on excellent customer experience
•\tExperience in gathering and translating customer feedback into actions to advance products and go-to-market strategies
•\tAbility to understand and follow closely technical specifications, data definitions, API design, fast learner
•\tStrong communications and interpersonal skills with ability to abstract complex technical terms to all level of stakeholders
•\tAbility to create great customer facing documentation
•\tAbility to build strong relationship skills with internal stakeholders and external partners
•\tExperience creating and delivering presentations and communications for various audiences
•\tDetail oriented and able to keep cross-functional projects moving against deadlines
•\tEntrepreneurial spirit that can bring new ideas and wants to make an impact
•\tAdvanced university degree required, preferred in business/finance/engineering/mathematics

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.