**Position Purpose:** The Pro Experience Manager will serve as a key role supporting the Home Depot Pro strategic growth initiatives. The Pro Experience Manager will have responsibility for ownership of a subset of our Pricing initiatives, working cross-functionally to lead the development, testing, and execution of early-stage strategic initiatives that drive value to our Home Depot Pro Customers. The manager role will identify, analyze, collate, and deliver compelling Pro customer insights that drive clear business actions and outcomes. They will champion a best-in-class Pro customer experience across all channels and platforms. The role will partner cross-functionally to ensure seamless alignment on key initiatives and tests as well as lead respective workstreams to meet business priorities. Strong leadership, communication, and analytical skillsets are critical to this role. **Key Responsibilities:** + 15% Business Acumen / Data Analysis - Responsible for ownership of individual or team work through Identifying, researching and measuring ongoing effectiveness of programs against metric targets; Develop and execute ongoing enhancement/optimization strategy based on measured performance and customer feedback; Troubleshoot and problem solve for ongoing operational needs as they arise + 15% Collaboration - Partner cross-functionally with organizational teams, internal and external clients, management and others in driving change within Home Depot + 20% Develop Recommendations - Prioritizes team issues and brainstorm/develop solutions and recommendations by leading or working within a diverse cross-functional team (store leaders and associates, merchants, internal and external teams, vendors, etc. + 30% Leadership - Responsible for the assessment and selection of talent, builds effective teams, develops others through coaching feedback and guidance, aligns goals, and creates a positive culture through driving engagement + 20% Project Management - Responsible for individual or team to drive the creation and implementation of new initiatives using diverse problem-solving methodologies; May work on small to medium initiative-specific projects within workstreams; Effectively communicate projects and recommendations through accurate documents and presentations; Has the ability to present and deliver to a wide variety of stakeholders including executive leaders and sponsors **Direct Manager/Direct Reports:** + This position typically reports to Sr. Manager or Director + This position has 0 Direct Reports **Travel Requirements:** + Typically requires overnight travel 5% to 20% of the time. **Physical Requirements:** + Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. **Working Conditions:** + Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. **Minimum Qualifications:** + Must be eighteen years of age or older. + Must be legally permitted to work in the United States. **Preferred Qualifications:** + Working knowledge of Microsoft Office Suite + Working knowledge of Tableau + Working knowledge of presentation software (e.g., Microsoft PowerPoint) + Prior direct experience writing analytical SQL queries, experience in Google BigQuery, and enriching raw data from multiple sources + Demonstrated ability to collaborate and work effectively with cross-functional teams + Ability to develop and apply advanced mathematical/statistical techniques + Ability to draw accurate conclusions from financial documentation + Demonstrated project management skills + Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences + Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers + Excellent written and verbal communication skills + Consulting and/or retail experience + 4+ years of previous leadership experience **Minimum Education:** + The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. **Preferred Education:** + Master's degree program or equivalent degree in a field of study related to the job **Minimum Years of Work Experience:** + 5 **Preferred Years of Work Experience:** + No additional years of experience **Minimum Leadership Experience:** + None **Preferred Leadership Experience:** + None **Certifications:** + None **Competencies:** + Decision Quality + Collaborates + Drives Engagement + Ensures Accountability + Plans and Aligns + Communicates Effectively + Customer Focus + Drives Results + Manages Ambiguity + Strategic Mindset + Instills Trust We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.