This position is ideal for mid-career professionals with strong analytical abilities, communication skills, and a drive to lead through influence and execution.What you'll do...
You’ll Make an Impact By:
Strategizing and Driving Seller Growth - Assist in identifying process gaps, uncovering opportunities, and helping drive initiatives that drive seller experience and operational efficiency.
Launching and Scaling Programs - Support implementation of key operational pilots (e.g., Risk Lifecycle, Compliance Reviews, Fraud Prevention). Coordinate with stakeholders across Risk Ops, Marketing, Category, Product, and other Marketplace teams to ensure alignment and delivery.
Managing End-to-End Program Support - Help develop and execute initiatives that increase tool adoption and improve seller-facing services. Participating in feedback loops to iterate and improve programs over time.
Measuring and Optimizing Performance - Track KPIs across programs and vendor teams, analyze trends, and provide insights to BPO leaders. Use this data to recommend process changes and optimizations.
Promoting Walmart’s Culture and Standards - Model Walmart values through integrity, collaboration, and inclusive practices. Ensure compliance with policies, support the Open-Door philosophy, and contribute to an environment of continuous learning.
Key Responsibilities:
Lead “Just Do It” (JDI) initiatives with measurable impact and low lift.
Support routine performance review prep, deep dives, and weekly business reviews.
Coordinate pilot and program rollout across stakeholder teams.
Assist with end-to-end management of program logistics and execution.
Build standard BPO Operations and Performance dashboards and reports.
Analyze operational data to drive decision-making and partner improvement.
Model Walmart’s mission, values, and commitment to ethics, integrity, and inclusion.
Minimum Qualifications:
3 years of relevant business analytics, customer service operations, or a vendor-facing function.
Working knowledge of operational metrics and data analytics.
Proficient in Excel or Google Sheets; exposure to BI tools a plus.
Excellent communication and coordination skills.
Ability to manage multiple priorities with a structured and proactive approach.
Bachelor’s degree or equivalent experience.
Preferred Qualifications:
Experience in e-commerce or BPO experience.
Familiarity with programs or project coordination.
Exposure to workforce management systems, seller tools, or support platforms.
Multilingual capabilities (e.g., Mandarin, Spanish) a plus.
Career Path:
This role will provide project management, reporting, and analytics support while learning the seller support ops business to easily transition to a BPO Operations Manager positions growth allows. The job aligns to Walmart’s succession planning for roles with high growth and strategic value. Successful candidates will gain the visibility, experience, and mentorship needed to continue advancement to higher responsibility roles within Marketplace Operations.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
Sunnyvale, California US-08479:The annual salary range for this position is $91,000.00-$169,000.00
Bentonville, Arkansas US-09401:The annual salary range for this position is $70,000.00-$130,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include:
- Stock
Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 2 years’ experience in operations, project management, or related area OR 4 years’ experience in operations, project management, or related area.Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Supervising AssociatesMasters: EconomicsProject Management - Project Management Professional - CertificationPrimary Location...702 Sw 8Th St, Bentonville, AR 72716, United States of America