_Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place._ **Why choose Manulife?** + Competitive Salary packages and performance bonuses + Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners) + Retirement savings benefit + Rewarding culture that values wellness and well-being + Global network of industry experts + Extensive training resources **Location: Quezon City or Lapu-Lapu City** **Shift: Mid Shift** **People Leader** The Operation Dimension Support Manager acts as a Point-Of-Escalation with various stakeholders to ensure that SimCorp Dimension (SCD) users have a stable, reliable and high performing AABOR. The successful candidate will be accountable in leading and performing the team's daily operations and providing support to business users in addressing moderate to complex business issues. The manager will also be responsible in the proactive and innovative performance of the Ops Dimension Support team. **Responsibilities:** + Primary point of escalation by the Business Unit, upstream and downstream stakeholders + Lead the team by ensuring consistent and reliable service delivery to stakeholders + Ensures the team monitors the team shared mailbox throughout the day and taking appropriate actions + Support ad-hoc analyses to identify root cause of production problems and develop timely solutions + Execute acceptance test for implementation of new security types and functionalities and system upgrade + Execute and validate test cases for end-to-end processes + Ensure timely and accurate maintenance of static data tables such as portfolio master, security master, etc. + Work in collaboration with the business users and Global Solutions Delivery (GSD) to create/update/maintain: **_Fund Reports,_** **_Chart of Accounts Reports,_** **_Accounting posting rules Reports,_** **_Portfolio Reports,_** **_Free codes Reports,_** **_User views Reports,_** **_Segments Report_** **Experience in any repository system used in storing data:** + Identify opportunities to leverage system capabilities to meet business requirements + Conduct periodic training and calibration with team members + Assist in providing relevant KPI to local and on-shore management + Conduct performance review and evaluation and coach staff for further growth and develop + Strengthen BU partnership and relationship through regular interaction and meetings + Promote employee engagement and other employee-centered initiatives. + Lead process improvement initiatives that will create process efficiencies and cost savings. + Address team issues and concerns through effective planning and strategy. + Drive the team in achieving its organizational goals and objectives. + Perform managerial duties such as hiring, attendance/incentives management, billing, and overall coordination with the support departments such as HR, Finance and IT + Ensure that all Service Level Agreements and MBPS and Business Unit compliance standards are met at all times + Consult with MBPS Investments management on business planning, direction, and identification of opportunities for team growth and development + Perform the People Manager role for the performance management, professional growth and development of staff which includes feedback sessions, productivity tracking, coaching, one to one meetings and regular employee reviews. + Lead the regular business reviews and produce dashboard and metrics reports detailing the team’s performance (productivity, utilization, and attendance), challenges and areas for improvement. + Any other duties or projects assigned from time to time within or beyond working hours if needed **Qualifications:** + Bachelor’s degree in Finance or Accounting with a minimum of 8 years of relevant experience + Must have experience in Static Data Maintenance + Experience working directly with business clients in addition to application support teams + Previous experience in investment operations in insurance or financial services is highly preferred + Ability to work well independently as well as with others as part of a team + Ability to grasp new concepts and information quickly + Eager to build strong relationships with internal departments and external partners + Excellent organization and prioritization skills with the ability to manage competing priorities + Comfortable influencing without authority + Strong communication skills – both written and verbal + Strong customer service orientation + Should possess a desire to learn new skills, adapt and take on new challenges + Strong relationship management skills to build enduring and productive alliances across matrix organizations. + Experience in partnering with a diverse team located in multiple locations and time zones. + Excellent analytical and diagnostic skills with knowledge and understanding of process design, as well as productivity improvement methodologies. + Excellent initiative and ability to commit to a course of action in the face of risks and uncertainty **Let's make every day better together. Learn about our opportunities at careers.manulife.com.** **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido