This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Looking for an opportunity to lead a high-impact team dedicated to supporting Spectrum’s largest business clients? As Manager, Mid/Large Business Customer Solutions, you will empower representatives to resolve concerns, prevent churn, and strengthen customer loyalty. Your leadership will drive performance, elevate service delivery, and ensure Spectrum achieves retention, sales and revenue goals—resulting in meaningful outcomes for our clients and business.

How You’ll Make an Impact

Lead, coach and develop a team of specialists to exceed performance metricsMonitor daily operations to maintain service levels, quality standards and customer satisfactionImplement customer solution tactics that increase loyalty, reduce churn and optimize revenue through upselling Spectrum productsAnalyze performance trends and make recommendations for team behavior and offer strategiesResolve escalated customer concerns in alignment with Spectrum policies and customer care standardsTrack offer performance to balance churn reduction and protect revenueDesign and implement incentive programs focused on retention of Spectrum Business servicesMaximize results by leveraging processes, data and reportsSupport recruitment, training, development and motivation to ensure team competence and continuity

Working Conditions

Dynamic sales and support environment focused on achieving measurable results

What You’ll Bring to Spectrum

Required Qualifications

Education: Bachelor’s degree in business administration, Communications, Marketing or related field, or equivalent education and experienceExperience: 3+ years of leadership experience within the technology sector (software, hardware, IT services)5+ years of success leading a quota-driven B2B sales team focused on mid to large business groups
Proven ability to coach and develop teams to meet or exceed retention goalsSkills:Ability to read, write and speak English clearlyKnowledge of telecommunications and networking products, including ethernet, cloud, high-speed data and fiberProficiency in call monitoring systems and toolsUnderstanding of inside sales operations and processesData analysis and interpretation skillsEffective communication at all levelsPresentation and leadership abilitiesWorkflow management, productivity improvement and influence skillsPrioritization, organization and independenceFamiliarity with billing systems such as Salesforce, ICOMS or CSG

Preferred Qualifications

EducationMaster’s degreeExperience2+ years with sales metrics, performance analytics and billing systems such as Salesforce and ICOMSSkillsTelecommunications or premise-based voice and data product salesExperience with Microsoft Office applicationsSuccess in building new sales teamsStrong data analysisProject and operational management skills
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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13533 Business Unit: Spectrum Business Zip Code: 28273

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.