This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

How would you elevate customer confidence by simplifying complex pricing and packaging updates? Spectrum seeks a strategic leader to shape and deliver transparent messaging, optimize digital experiences and self-service tools, and partner across teams to ensure customers always understand the value they receive. Join Spectrum and directly influence how customers interact with and perceive our products.

How You’ll Make an Impact  

Create and deliver messaging for pricing and packaging changes that helps customers easily understand updates through clear and transparent communicationManage ongoing integrated marketing campaigns that drive retention and reinforce customer valueIdeate and work cross-functionally to implement tools that automate pricing and packaging updates across customer-facing sites and portalsImprove and broaden customer access to key service information through enhanced self-service tools, strengthening the overall customer experienceOptimize customer-facing landing pages to reduce friction, increase comprehension, and guide customers through simpler, more intuitive experiencesIdentify opportunities to reinforce value and upsell where it benefits the customer across all touchpoints

Working Conditions  

Office environmentTravel as required 

What You’ll Bring to Spectrum  

Required Qualifications  

Education  

Bachelor's degree in marketing or related field or equivalent experience

Experience  

5+ years of marketing and customer experience3+ years of billing and web design familiarity2+ years of experience with workflow tools and automation

Skills 

Understanding of database structures, server tools, and website capabilities.Knowledge of best practices for marketing messaging and web designBilling and customer experience expertiseProficiency in Microsoft Excel and PowerPoint; ability to create executive-ready presentationsFamiliarity with leveraging AI tools for automation and efficiencyProject management skills

Preferred Qualifications 

Education 

Master’s Degree

Experience

2+ years of management or leadership experience2+ years of experience with automation/workflow tools

Skills

Experience in telecommunications, media, or subscription servicesFamiliarity with government-supported programs and compliance requirements
MCU501 2026-68832 2026

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: HQ452 Business Unit: Sales and Marketing Zip Code: 06902

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.