Responsible for providing direction and leadership to the system technical department while maintaining system integrity and overseeing operations of plant maintenance (including demand and predictive maintenance) and engineering for existing system. Supervise maintenance contract labor resources. Coordinate and collaborate with Field Operations, Construction, Dispatch, Warehouse, and Customer Operations to ensure optimal customer experience. Provide reports to Field Engineering management on activity and results. Responsible for the hiring, training, development and performance management of staff.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and enhance the customer experience.
Manage all plant maintenance operations at the system level to maintain the integrity of the cable plant and assure quality and consistency of voice, video, and data to customers.
Provide oversight of contract labor management, including adherence to scope of work and quality standards as business needs dictate.
Provide technical support and direction to field locations regarding new or existing technologies, operational standards, and staff development; provide technical support to the regional office as needed.
Ensure usage and compliance of company tools. Serve as the MA subject matter expert (SME) for company tools, such as Node Health Report, Node Slayer, CPE telemetry, DRUM, eQA Live, eQA PM, and meter based home certification.
Support and drive the regional and company-wide training initiatives for maintenance technicians.
Participate in preparation of the capital and operating budget process and monitor activity throughout the year to ensure operating expenses and system plant maintenance expenses are controlled according to the budgeted plan to meet or exceed annual cash flow.
Monitor current procedures and tests performed in accordance with FCC standards to ensure compliance with FCC standards.
Monitor and review system material management procedures, inventory control, safety-training program and security to ensure compliance with standard operating procedures.
Ensure system maps are updated timely and are current/accessible to field technical teams.
Evaluate and consult with cross-functional leadership and their teams regarding technical operations and strategic planning of the network, including rebuilds, interconnections and VHub implementations and new product deployment.
As needed, assist with the facilitation of Statement of Work (SOW) and renewals for contract labor resources.
Maintain records as required by system, regional, and corporate offices, the FCC, and other government agencies.
Establish positive employee relations through effective communication and ongoing support.
Develop an effective frontline leadership team and assist with developing their direct reports to drive a high performance culture and environment.
Adhere to industry specific local, state, and federal regulations, as applicable.
Know, understand and follow company policy.
Perform other duties as assigned.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Advanced understanding of the TCP/IP stack and associated abstraction layers
Advanced knowledge of company products and services
Advanced knowledge and understanding of the testing and reporting of technical proofs of performance
Advanced knowledge of construction practices and specifications
Advanced knowledge of Headend operation & standards
Advanced knowledge and ability of Installation/Service requirements both as it relates to policies & procedures
Advanced knowledge of network designs, network architectures, and network topologies
Ability to safely use weight-bearing equipment (such as gaffs, safety harness and ladders) within the maximum weight limitations of that equipment
Ability to drive Company vehicle in a safe and responsible manner
Ability to accurately measure distances, using tapes or other measuring devices
Ability to climb poles using gaffs, hooks and climbing belt as needed
Ability to differentiate between different sizes and colors of wires
Ability to make cable connections in tight spaces by bending, reaching, twisting
Ability to operate a bucket truck and test equipment, required to perform job duties
Ability to operate appropriate computer or test equipment associated with position
Ability to perform job from high places (i.e. poles and roofs)
Ability to use the following hand tools electric drills, hammers, wrenches, screwdrivers
Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including gaffs, ladders, and fully loaded tool belts
Ability to work with small components and wires to make cable connections
Ability to splice coaxial cable
Ability to use handheld communication devices and applications
Ability to work while standing 50-70% of the time
Ability to carry, climb and operate extension ladder (approx. 32 ft high and 90 pounds)
Ability to handle multiple projects and tasks
Ability to maintain confidentiality
Ability to prioritize and organize effectively
Ability to make decisions and solve problems while working under pressure
Ability to supervise and motivate others
Ability to use personal computer and software applications
Demonstrated effective leadership skills
Understanding of applicable local and state rules and regulations
Understanding of OSHA rules and regulations, both federal and state
Understanding of power distribution systems
Knowledge of Analog Transmission Line theory
Knowledge of Electronic theory
Knowledge of Fiber Optic theory
Knowledge of National Electric Code and National Electric Safety Code
Knowledge of company products and services
Knowledge of HFC, Advanced Video, and IP Networks
Knowledge of the capital and operating budget process
Knowledge of Microsoft Office
Knowledge of all FCC compliance reports and other rules and regulations
Required Education
Bachelor´s degree in Electronic Engineering or related field, or equivalent experience
NCTI Advanced Technical Certification or SCTE Certification or equivalent
Required Related Work Experience and Number of Years
System engineering experience - 5+
Management experience - 2+
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
FCC General Radio Telephone/Radio Telegraph license or equivalent
Preferred Education
Preferred Related Work Experience and Number of Years
WORKING CONDITIONS
Majority of work performed in an office environment
May work indoors in confined space, poorly ventilated areas such as attics during extreme heat
Exposure to dust, dirt, noise, insects, rodents, pets, and cleaning solutions
Work outdoors in all kinds of weather and at all times of the day or night
Work performed near power lines and electricity
Work and travel in inclement weather
Work performed at various heights above ground on telephone/power poles
Work in a 24x7, fast paced environment
May require overnight travel and extended hours
TMN230 2026-68598 2026
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
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Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture. FCC Unit: 13553 Business Unit: Field Operations Zip Code: 36117
Who You Are Matters Here
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.