Position Purpose:

Fuel the future of loyalty at The Home Depot by turning customer member data into bold insights and actionable insights. This role leads and supports analytical initiatives that uncover key drivers of customer engagement, retention, and value. Partners closely with Strategy, Product, Marketing, Operations, and executive leadership to develop scalable tools, dashboards, and analyses that enable data-driven decisions across the loyalty lifecycle. Drives a deeper understanding of member behavior and segments, fueling strategies that strengthen program enrollment, frequency, and spend. Acts as a strategic thought partner across the enterprise to champion customer-centric thinking and deliver measurable business impact through loyalty-focused analytics.

Key Responsibilities:

10% Partner with the business to conceptualize business issues and translate into appropriate analytical approaches30% Analysis of large amounts of customer data to isolate key trends and business opportunities and develop actionable solutions and recommendations30% Development and delivery of effective presentations that summarize complex analyses and inform business decisions20% Coordination of the activities of internal and outsourced customer analytics resources10% Build trusted relationship with business partners

Direct Manager/Direct Reports:

Position reports to Director CI AnalyticsNo direct reports

Travel Requirements:

Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

Must be eighteen years of age or older.Must be legally permitted to work in the United States.

Preferred Qualifications:

Master’s degree or MBADemonstrated experience applying analytics/statistics in business or marketing contextsDeep understanding of customer and transaction-level dataStrong SQL proficiency; experience with additional programming (e.g., Python, R) a plusSkilled in creating clear, strategic narratives through dashboards and presentationsRetail industry knowledge or strong interest in consumer behaviorExpertise in data visualization, using tools like Tableau, Power BI, or Looker

Minimum Education:

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

No additional education

Minimum Years of Work Experience:

4

Preferred Years of Work Experience:

No additional years of experience

Minimum Leadership Experience:

None

Preferred Leadership Experience:

None

Certifications:

None

Competencies:

History of outstanding performance in strategic thinking and analysisExperience managing all aspects of discrete projects/workstreams (relationship management, data collection, analysis, interpretation, document development, communication)Ability to develop frameworks and approaches to break complex business questions into addressable piecesExperience extracting data from and manipulating large data sets (using SAS, SQL, R, etc.)Familiarity with data mining statistical methods (Regression, factor analysis, clustering, etc.)Experience with creative data visualization techniquesExperience developing executive-ready communication materials and presenting them to senior stakeholdersAbility to work closely with peers and manager in flat team structureDemonstrated history of continuously learning new analytical techniques and approachesAbility to interpret and translate outputs from complex analyses into business language