Manager, Interactive Content - eCommerce
This is a full-time role based in Bentonville, Arkansas, in-office 5 days per week.
About the Team
Innovation, curiosity, and learning are at the core of everything we do at Walmart, driving our commitment to serving our customers. By joining the Item Experience & Content Team, you'll play a key role in scaling interactive content. Our goal is to supercharge our customers online shopping experience through immersive and engaging item page experiences, all to enhance and redefine our customers relationship with retail. We are a hard-working team that is passionate about delighting customers, changing the retail landscape, and driving innovation. We are looking for entrepreneurial, collaborative, and forward-thinking teammates to join us in our mission.
About the Role
The Manager, Interactive Content - eCommerce will report to the Director of eCommerce - Interactive Content within the Item Experience & Content Team. This role is the operational heartbeat of our interactive content programs; you'll manage a mix of strategic and operational projects working cross-functionally across multiple departments throughout Walmart (e.g. leadership, product, design, engineering) and with external content partners to drive forward category-defining initiatives. This role is perfect for someone who thrives in high-stakes environments, excels at managing external partners, and is obsessed with executional excellence.
You’ll sweep us off our feet if:
You are detail-obsessed and thrive in execution-focused rolesYou’re a skilled communicator and relationship manager — internally and externallyYou’re calm under pressure and clear in ambiguityYou’re highly organized, capable of managing multiple workstreams and stakeholder groups simultaneouslyYou take initiative, solve problems, and escalate with solutionsYou have a growth mindset and take pride in driving clarity, alignment, and momentumYOU WANT TO CHANGE THE FUTURE OF ONLINE RETAILYou’ll make an impact by:
Partner Management
Own day-to-day communication with high profile external partners & suppliers to ensure alignment on weekly production, sample flow and approvalsMonitor and report against contractual SLAs, escalating risks and driving mitigation plansPartner with internal stakeholders (Product, Ops, Legal, Engineering, Merchandising) to resolve issues quickly and ensure teams remain alignedProgram Operations & Reporting
Support the development and rollout of new tools, workflows and SOPsOperationalize and oversee the creation of custom tooling to maximize efficienciesMonitor operational performance metrics and web analytics to analyze and report out on item page content quality, insights, and opportunities - weekly, monthly and quarterly.Execution Support
Support your Director in managing OKRs across multiple interactive content programsSolicit, evaluate and apply suggestions for improving overall item page and content experience.Create documentation and dashboards to increase visibility across SLTMinimum Qualifications
Bachelor’s degree in Business Administration, Engineering, Operations or related field, and 3+ years in eCommerce operations, program management, partnerships, or related areaExceptional project management, communication and stakeholder management skillsStrong attention to detail with experience building reporting tools and dashboardsConfident in managing external partners with strong professional communication skillsProficient in excel & data analyticsAbility to work onsite in Bentonville Home Office 5 days per weekThe above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
Benefits & Perks:
Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
About Technology Operations, Item Experience & Content Team:
Do you want to help lead the way in redefining how customers shop online? Join the Walmart eCommerce Item Experience team! Our team’s mission is to build exciting shopping experiences that attract attention and connect with customers. As Manager, Interactive Content - eCommerce, you will play a pivotal role at the heart of the Item Experience. An eCommerce Business Manager on the Item Experience team will be responsible for merchandise presentation online. This position will be focused on content and rich media elements of the product detail page. This role will work with many internal and external partners like merchant teams, suppliers, and content service providers to ensure a rich, engaging shopping experience on our item page. This role will study performance analytics, market trends, competitor experiences, and customer insights to explore ways we can improve or add to our item page (product details page) content and experience.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $80,000.00-$155,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include:
- Stock
Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years’ experience in project management, program management, program operations, or related area.Option 2: 5 years’ experience in project management, program management, program operations, or related area.Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.Primary Location...702 Sw 8Th St, Bentonville, AR 72716, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.