The Manager, MyChart & Patient Experience provides strategic and operational leadership for the delivery, optimization, and ongoing support of Sentara’s Epic MyChart and Patient Experience applications. This role oversees day-to-day operations, manages a high-performing analyst team, ensures operational readiness, and drives successful testing and release cycles. The manager partners closely with clinical, operational, and IT stakeholders to ensure digital capabilities enhance patient access, communication, and workflow efficiency across the organization.

The ideal candidate brings deep Epic expertise, strong team leadership experience, and a commitment to advancing safe, reliable, and patient-centered digital experiences. 

 

Key ResponsibilitiesLead daily operations for Epic MyChart and Patient Experience modules, including MyChart Bedside, Welcome, On My Way, Care Companion, and Hello WorldOversee issue resolution, workflow optimization, testing cycles, and release managementManage and develop a team of analysts through coaching, mentorship, and performance feedbackSupport intake, prioritization, resource allocation, and backlog managementPartner with clinical, operational, and IT stakeholders to ensure safe, effective, and value-driven deploymentsCommunicate project status, risks, and requirements to leadership and stakeholders in a clear, structured mannerContribute to budgeting, forecasting, and resource planning for digital patient experience platformsDrive continuous improvement efforts to enhance usability, efficiency, and patient adoption of MyChart capabilities 

 

QualificationsEducationBachelor’s Degree preferred

Certification

Preferred Epic Certifications MyChartWelcomeCare CompanionHello World (Digital Patient Experience) ExperienceHands-on expertise with Epic MyChart and related Patient Experience toolsStrong understanding of clinical workflows and Epic configuration principlesExperience leading technical teams or analysts in a healthcare IT environmentDemonstrated experience with release management, testing cycles, and operational readinessStrong communication and collaboration skills, particularly in clinical and operational settings        Skills & CompetenciesStrong analytical, troubleshooting, and problem-solving skillsLeadership abilities with experience coaching and developing team membersAbility to translate technical concepts for both technical and non-technical audiencesAwareness of budgeting principles, forecasting, and cost considerationsExperience supporting project management activities or coordinating multiple workstreamsHigh emotional intelligence, diplomacy, and ability to navigate competing priorities      Preferred SkillsExperience with project intake, prioritization, and performance trackingAbility to develop dashboards or analytical reports to measure performance and progressBackground supporting digital health, patient access, or consumer experience programs

keywords: MyChart, Epic MyChart, Epic Patient Experience, Welcome, On My Way, Care Companion, MyChart Bedside, Hello World, Epic Analyst Manager, Epic Application Manager, Digital Patient Experience, Healthcare IT, Clinical Workflows, Epic Optimization, EHR, Release Management.